EZ MD Solutions is hiring two experienced Bilingual Virtual Medical Assistants to provide after-hours and weekend support for a US-based home care provider. Remote, stable weekly schedule, long-term placement with a single US client.
Schedule — state which position you are applying for:
- Position A — Weekday Evenings: Mon–Fri, 5:30 PM – 10:00 PM CST (22.5 hrs/week)
- Position B — Weekends: Sat & Sun, 8:30 AM – 5:30 PM CST (18 hrs/week)
Responsibilities:
- Answer inbound calls and messages from clients, families and caregivers
- Schedule, confirm and reschedule caregiver visits
- Handle intake enquiries and log them accurately in the system
- Escalate urgent matters to the on-call supervisor per written protocol
- Maintain accurate documentation and close out open items before shift end
Requirements:
- Fully bilingual Spanish and English — hard requirement, you will switch languages on every call
- Prior experience in non-skilled home care, caregiving, or home care agency support (not clinical or nursing)
- Proven ability to work independently with no live supervision
- Warm, confident phone manner with distressed callers
- Reliable high-speed internet with backup connection, computer, headset, private quiet space
- Comfortable working as an independent contractor
Preferred:
- US healthcare scheduling or EHR experience
- Call centre or patient coordination background
- Previous remote work for a US-based company
What we offer:
- Consistent, predictable weekly hours — no rotating shifts
- Direct work with one US client, not a rotating queue of accounts
- Long-term placement with a growing bilingual team of 35+
- Rate negotiable for the right experience
To apply: submit your CV in English and state which position (A or B) you are applying for.
Job Type: Contract
Contract length: 12 months
Pay: $13,000.00 - $19,000.00 per month
Application Question(s):
- Are you fully fluent in both Spanish and English, including on live phone calls? (Yes/No)
- Which position are you applying for — A (weekday evenings), B (weekends), or either?
- Do you have prior experience in non-skilled home care, caregiving, or home care agency support? Describe it briefly.
- What city and time zone are you based in?
- Can you reliably work the stated hours in US Central Time, including when US daylight saving shifts the schedule by one hour?
- How many years have you worked remotely for a US-based company?
- Do you have reliable high-speed internet, a backup connection, and a private workspace?
- What is your expected hourly rate in USD?
- Are you comfortable working as an independent contractor?
- Any Notice Period, or planned holidays?
Work Location: Remote
