Are you a tech-savvy professional with a background in real estate who thrives in a fast-paced, customer-focused environment? USHomeBuyers.com is looking for a driven and detail-oriented Customer Service Advisor to join our remote team and help deliver exceptional experiences to homeowners across the country.
We work with homeowners navigating the process of selling their homes directly — quickly and hassle-free. You will be the frontline point of contact, guiding sellers through our process, answering their questions, and ensuring smooth and professional communication at every step.
What We're Looking For:
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Real Estate Background: Prior experience in real estate, property management, wholesaling, or a related field is strongly preferred. Familiarity with real estate transactions, terms, and seller dynamics is a key advantage.
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Technical Skills: Comfort with CRMs, digital communication tools, and cloud-based platforms is essential. Experience with tools like REI software, Google Workspace, Slack, or similar systems is a plus.
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Customer Service Excellence: You have a proven track record of communicating clearly, empathetically, and professionally with clients — especially in high-stakes situations.
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Problem-Solving Mindset: You are resourceful, calm under pressure, and able to find solutions quickly when issues arise.
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Communication Skills: Strong written and verbal communication skills, with the ability to build rapport and trust with homeowners from diverse backgrounds.
This position is remote and based in Mexico.
Compensation:
$10 - $20 hourly
Responsibilities:-
Work closely with the sales lead to stay up-to-date on service and product knowledge
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Ensure customer account information is up-to-date
- Record customer interactions and follow up on their experience with our company
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications:-
Excellent active listening, interpersonal, and communication skills
- High school diploma, G.E.D. or equivalent
- Previous work in a customer-facing position
About Company
USHomeBuyers.com, INC is a growing real estate investment and home solutions company focused on helping homeowners sell quickly, ethically, and with confidence. We work with sellers in many situations, including distressed properties, inherited homes, foreclosure scenarios, and owners seeking a simple, hassle-free sale.
We combine real estate expertise with modern marketing, automation, and strong operating systems to deliver a smooth, transparent experience. Integrity, clear communication, and execution drive everything we do.
Our culture is forward-thinking and performance-driven. We value ownership, accountability, and continuous improvement. This is a fast-paced environment where team members are trusted with real responsibility and the opportunity to grow.
We’re building a long-term company and looking for people who want to grow with us.
