Role Summary
The Bilingual Enrollment Specialist owns the top-of-funnel-to-enrolled-student journey engaging inbound leads, running admissions calls, overcoming objections around cost/financing, and converting qualified prospects into enrolled students. This is a quota-carrying, outbound-and-inbound hybrid role critical to Rresolve's growth.
Key Responsibilities
- Conduct outbound follow-up calls, texts, and emails to prospective students who haven't yet enrolled
- Run structured admissions/enrollment calls explain program value, curriculum, outcomes, and financing options
- Handle objections around cost, time commitment, and program fit with a consultative, non-pushy approach
- Guide prospects through the application and financing approval process end-to-end
- Maintain accurate, up-to-date records in the CRM track every lead's stage, next steps, and follow-up cadence
- Meet or exceed monthly enrollment quotas/targets
- Collaborate with Customer Success and Operations to ensure smooth handoff of enrolled students
- Provide feedback to leadership on lead quality, objections trends, and conversion blockers
Requirements
- 1–3+ years of experience in bootcamp, higher-ed, or vocational school enrollment/admissions (required must understand the enrollment funnel, financing conversations, and objection handling specific to education sales)
- Fully bilingual (English/Spanish) professional fluency in both, spoken and written, required for US and LatAm-facing conversations
- Proven track record hitting enrollment or sales quotas in a similar environment
- Strong phone presence confident, consultative, empathetic, but able to create urgency
- Comfortable discussing financing/payment plans and guiding prospects through approval steps
- Highly organized; able to manage a pipeline of dozens of active leads at different funnel stages
- CRM proficiency (Salesforce, HubSpot, or similar)
- Self-directed and reliable in a remote, US-hours-overlap environment
Preferred
- Background in tech bootcamp or vocational/trade school admissions specifically (vs. general higher-ed)
- Experience working with US-based companies or clients
Success Metrics (first 60 days)
- Enrollment conversion rate from qualified lead to enrolled student
- Pipeline hygiene / CRM accuracy
- Monthly enrollment quota attainment
Job Type: Full-time
Pay: $9,000.00 - $10,000.00 per month
Application Question(s):
- Can you start by Monday 7th of September? This is mandatory
- This position is based on US time zone from 9:30 AM to 6:30 PM. Are you comfortable with this?
Work Location: Remote
