Role: The Service Coordinator manages and executes work orders efficiently, optimizing processes, and ensuring the quality and timeliness of deliverables while adhering to PMO standards and methodologies. This role requires maintaining a high level of communication in a fast-paced, high-volume environment. PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to: Planning and Scheduling: o Plan and schedule work orders based on priorities and resource availability. o Prioritize and oversee emergent requests (4-hour or 24-hour response) and non-emergent requests (2–5-day response), ensuring technicians arrive onsite within the specified timeframes. o Coordinate with cross-functional teams to allocate resources and resolve conflicts. o Review work orders and ensure all necessary information is available. Progress Tracking and Documentation: o Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded. o Submit completed work orders for billing promptly, ensuring all billing requirements are met. o Maintain accurate records and documentation related to work orders. Monitoring and Communication: o Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service. o Communicate proactively with customers, provide regular status updates, requested deliverables, and confirm successful completion for each work order.Service Support Coordinator Use of ServiceNow or Tracking Ticket Tool
Sueldo: $7,493.75 - $20,666.44 al mes
Beneficios:
- Caja de ahorro
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: Empleo remoto
