Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | In-office
Monthly Salary: $15,000 to $17,000 MXN
English Level Required: Advanced or Fluent
Position Overview
We are seeking a Bilingual Customer Service Intake Specialist to support our client intake operations in Guadalajara. This role requires strong communication skills, attention to detail, and the ability to guide prospective clients through a structured intake process.
The position focuses on evaluating potential clients, gathering accurate information, and coordinating consultations with attorneys or specialists.
Important: This is a fully on-site role in Guadalajara.
Key Responsibilities
- Respond to inbound calls, messages, and inquiries from prospective clients
- Conduct structured intake conversations to gather relevant client information
- Evaluate and qualify prospects based on service criteria
- Schedule consultations with attorneys and confirm appointment details
- Maintain accurate client records and notes in the CRM or case management system
- Follow up with prospective clients and confirm appointments
- Maintain confidentiality when handling sensitive client information
- Coordinate with internal teams to support efficient intake operations
Requirements
- Advanced or fluent English, written and spoken
- Spanish proficiency, written and spoken
- Experience in intake, appointment setting, customer service, or call center environments
- Strong interpersonal communication and active listening skills
- High attention to detail and organizational ability
- Experience working with CRM or case management systems
- Ability to work full-time on-site in Guadalajara, Jalisco
Preferred Experience
- Legal intake or law firm experience
- Experience working with U.S.-based clients or companies
- Background in appointment setting or client services
Required Documentation
Applicants must be able to provide the following documentation during the hiring process:
- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
What We Offer
- Stable full-time position in Guadalajara
- Competitive salary of $15,000 to $17,000 MXN
- Professional bilingual work environment
- Structured workflows and training
- Opportunities for professional development
Apply Now
If you have advanced English, strong communication skills, and experience working with client intake or appointment scheduling, we encourage you to apply.
Job Type: Full-time
Pay: $15,000.00 - $17,000.00 per month
Application Question(s):
- Please confirm your email and phone number
- Do you live inside ZMG?
Work Location: In person
