Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including
dismissal.
General Job Description:
- Plans, directs, and controls all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost effective operation while meeting all company standards.
- Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation.
- Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
- Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
- Ensures compliance with applicable company policies and operating procedures.
- Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
- Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
- Coordinates ODA deliveries with outside Ground Agents.
- Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.
Minimum Requirements
Minimum Education:
- Two years (2) years College Degree/Equivalent.
Minimum Experience
- Three (3) to Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred.
Minimum Required Skills:
- Leadership skills.
- Planning & Organiing skills.
- Judgement & decision making skills
- Excellent communication skills written and oral.
- Presentation skills
- Analytical skills.
- Strong human relations skill.
- Must possess a Valid Drivers License with a good record.
- Able to travel.
- MAESTRO certification required.
Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
Updated Resume/CV
Cover letter
Current TOEIC scores (600 pts. required)
Important:
- ️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers.
Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
️ Bulletin validity: June 9th to June 15th , 2026
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
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2020 Fortune’s World Most Admired Companies (14th)
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2019 Fortune’s Best Places to Work (15th)
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2019 Forbes’s One of the “Best Employers for Diversity”
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2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
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2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
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2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
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2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
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2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
