Job Description
Job Title: Sr. Customer Quality Engineer
Req ID: 50332
Job Location (Short): Apodaca, MEX
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: Supply Chain and Operations
Work Location Type: On-site
The Impact You'll Make
As a Customer Quality Engineer , you will play a critical role in strengthening customer trust by ensuring fast, transparent, and effective resolution of quality concerns. You will act as the voice of the customer within our organization, turning feedback and complaints into meaningful improvements across products and processes.
You will directly influence key customer metrics such as PPM performance, response quality, and satisfaction , helping the business deliver reliable and high-quality solutions. Your work will ensure that customer issues are not only resolved—but prevented from recurring.
By collaborating closely with manufacturing, supply chain, and field teams, you will drive root cause problem solving and continuous improvement , contributing to a culture of quality and operational excellence.
What You’ll Be Doing
Lead customer complaint resolution using structured problem-solving (e.g., 8D) to deliver timely, clear, and effective responses
Collaborate with cross-functional teams to identify root causes and implement corrective actions that prevent recurrence
Track and communicate quality performance (e.g., PPM, complaint trends) to drive data-based decisions and improvements
Coordinate containment actions and inspections with internal teams and external partners to protect customers quickly
Support customer audits and approvals (including PPAP and returns analysis) to ensure compliance and strengthen relationships
What We're Looking For
Experience in customer quality, manufacturing quality, or engineering roles with direct exposure to complaint handling
Hands-on knowledge of root cause analysis and problem-solving methods (e.g., 8D or similar tools
Ability to analyze data and track quality metrics such as PPM, trends, or failure modes
Strong communication in English
Bachelor’s degree in Engineering
What You'll Get from Us
We promote from within and support your learning with mentoring, training, and access to global opportunities.
You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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