The IT Business Analyst I supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.
This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise in requirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.
Requirements Gathering & Documentation
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Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
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Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.
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Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.
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Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.
Business Process Analysis
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Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.
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Collaborate with senior analysts and developers to translate operational needs into system requirements.
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Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.
Collaboration & Communication
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Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
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Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
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Support the preparation of project documentation, release notes, and training materials for end-users.
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Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.
Testing & Validation Support
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Assist QA teams and stakeholders in validating solution behavior against requirements.
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Participate in UAT sessions and log findings, feedback, and retest confirmations.
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Support defect triage by tracing issues to their original requirements or design artifacts.
Continuous Learning & Process Maturity
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Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
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Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
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Pursue ongoing skill development in business process modeling, data analysis, and solution design.
Specialized knowledge:
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Foundational understanding of software development lifecycles (SDLC) and Agile methodologies.
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Basic knowledge of business process analysis, requirements documentation, and system design principles.
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Familiarity with data flow, integration concepts, and change control procedures.
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Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
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Clear written and verbal communication skills and attention to documentation accuracy.
Computer knowledge:
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Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.
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Familiar with Atlassian Jira or equivalent tools for project tracking and user story management.
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Experience using Visio for process mapping and diagramming.
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Exposure to SQL or data query concepts for simple validation or investigation.
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Basic understanding of cloud-based applications, API dependencies, or system integrations preferred.
Experience:
1–3 years of experience in business analysis, project coordination, or system support, ideally within a technology or operational environment.
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Demonstrated experience documenting requirements, tracking issues, or supporting project teams.
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Educational foundation in Information Systems, Business Administration, or Computer Science, or equivalent practical experience.
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Prior exposure to Agile/Scrum or ITIL-based processes preferred.
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Paid days off
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Competitive weekly salary
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Great location (Zona Río, Tijuana)
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Benefits by law and more
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Private Health Insurance and Preventative Care
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Friendly work environment
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Savings Fund and voluntary Savings Account
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Financing and discounts at various establishments around the city
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Career growth opportunities
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Constant motivational events and more!
