We are building a trusted, well-governed community and need a Chief Community Officer to lead daily moderation execution and support coverage. You will own Discord channel moderation, drive improvements to ticket handling in Zendesk, and step in for senior coverage as needed. Bring your judgment and clear communication, and apply today!
Responsibilities
-
Handle user-reported moderation cases via Zendesk and through public forum posts
-
Enforce community guidelines by taking appropriate action on content and on users who violate rules
-
Observe user feedback and community conversations to help maintain a positive platform experience
-
Detect and share emerging trends, repeated issues, or notable themes within the community
-
Triage and route feedback to engineering and product teams using Slack or Mattermost
Requirements
-
Proven track record with 7+ years of experience in community moderation or user support roles
-
At least 2 years of relevant leadership experience
-
Hands-on experience moderating and administering a Discord server
-
Strong ability to work independently and prioritize tasks
-
Solid background in moderating or supporting online discussion forums
-
Practical proficiency with help desk platforms such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
-
Advanced English proficiency (C1) with exceptional written and verbal communication skills
Nice to have
-
Interest in data science and its real-world applications
-
Experience with automated tools or bots for managing Discord communities
-
Past experience working remotely within a collaborative team
-
Strong problem-solving and analytical abilities
We offer
-
International projects with top brands
-
Work with global teams of highly skilled, diverse peers
-
Healthcare benefits
-
Employee financial programs
-
Paid time off and sick leave
-
Upskilling, reskilling and certification courses
-
Unlimited access to the LinkedIn Learning library and 22,000+ courses
-
Global career opportunities
-
Volunteer and community involvement opportunities
-
EPAM Employee Groups
-
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
