Job Summary
Bachelor’s degree or equivalent experience
3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field
Experience working with knowledge platforms (e.g., ServiceNow)
Strong experience in:
Governance and process design
Cross-functional collaboration
Data-driven decision making
Excellent writing and communication skills with English being the primary language with a focus on clarity and usability.
Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.
Experience with knowledge management tools and content management systems.
Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.
Detail-oriented, with excellent organizational and project management skills. 


Insulet is seeking a strategic and execution-focused Knowledge Management Product Owner to lead the transform ation of Knowledge Management into a scalable, AI-enabled enterprise service.
This role evolves beyond traditional content management to own the Knowledge Management product, including governance, lifecycle, quality, and continuous improvement. The Product Owner will ensure knowledge is trusted, standardized, and AI-ready, enabling employees to access actionable solutions, drive self-service, and improve operational efficiency.
The ideal candidate will act as the single point of accountability for the KM service . This is a shift from “managing articles” to “owning the knowledge ecosystem and outcomes.”
Define and track key performance indicators (KPIs) such as self-service adoption, knowledge usage, content quality, and search effectiveness
Education and Experience:
Preferred Skills and Competencies:
Physical Requirements (if applicable):
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
