About C.R. England, Inc.
Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.
C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.
Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.
Due to our exponential growth, we´re looking for our next:
Mentoring Advocate
Shift: 8:00 AM - 5:00 PM
Role Purpose: Make sure our new hires finish their mentoring process until upgrade.
Duties and Responsibilities: A person in this position performs the following functions:
- Answer inbound calls from the mentoring mainline to solve any issues that may come up with the mentor during the mentoring process.
- Make outbound support calls to follow up with mentee’s progress and wellbeing throughout the whole mentoring process.
- Make outbound calls to inactive drivers whether they got off their truck or are waiting for placement/upgrade and keep a minimum amount of inactive drivers.
- Mentee pay coding and payroll postings.
- Make sure mentees are working on their eLearning modules and that they meet all of the requirements to become a company’s qualified driver.
- Be in constant communication with driver managers and work together on routing mentee’s to pick up their CDL and for upgrade as well as solving any issue that may come up during their mentoring process or that could prevent mentees from driving and delivering loads on time.
- Keep mentees engaged by calling them every day while they are waiting for placement.
- Make sure the mentees know and follow the key safety principles by utilizing these during their support calls and go over safety best practices.
- Redirect mentee’s requests to the appropriate department. (DOT Com, COVID Response Team, HR, Payroll, Worker’s Compensation, Safety, Upgrade supervisors, etc.)
- Work with mentor leads to make sure the mentee’s stay on track until they finish their mentoring and resolve conflicts in between mentor and mentee.
- Be on top of incoming emails to reply when necessary and in a timely manner.
- Arrange logistics of lodging and transportation of mentees when necessary.
- Negotiate with mentees to prevent them from potentially becoming inactive and perform retention labor with those mentee’s willing to quit.
- Be in constant communication with the placement coordinators to make sure mentees are assigned to the correct fleet and bucket.
- Coordinate with UG supervisors when a mentee is ready for UG or needs a skills / safety evaluation.
- Submit mentees’ terms when needed
Knowledge, skills, experience & education:
- Very knowledgeable in computer software and hardware, able to work on Saturdays and holidays, excel & outlook proficiency, ability to provide feedback and work with all types of mentees, being able to work under pressure.
- Customer Service approach
- Proactive
- A strong sense of urgency and teamwork
- Knowledge on Microsoft office 365 (Basic)
- Empathetic personality
- Easy to get and provide feedback
- Willingness to work on fast paced environment.
C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
