About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for Scheduling Receptionist s to join our Helpware team.
Scheduling Receptionist will do the following:
- Answering incoming patient phone calls.
- Scheduling patient appointments for multiple locations.
- Triage patients call efficiently and effectively.
- Effectively answer patient questions with confidence.
- Obtain and enter new patient demographics into EHR Software.
- Assist with incoming patient referrals.
- Providing excellent patient service.
- Perform other duties, as required.
Requirements:
- 6-month experience in a customer service role, medical or subscription service support experience preferred.
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Fluency in English (C1)
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Computer Skills
