Responsible for servicing external and internal customer needs and proactively participating in the operation process
Junior-
University Degree
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From 1 up to 3 years in a similar role is preferred.
Key activities and general responsibilities-
Receive and process orders/purchase write up
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Follow up in a timely matter on a production-ready date with the supplier.
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Close communication with the team for approvals.
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Support Account Managers / Traders with specific accounts.
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Answer customer inquiries.
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Communicate issues/challenges
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Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
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Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
Knowledge required-
Experience in a Customer Service, and commerce, local logistics environment is preferred
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Proficiency in MS Office.
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Contact Management Systems
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Database software
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Inventory Software
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Order processing systems preferred
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Thrives and works well in tied ambiguous situations and deadline pressures well
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Time management skills
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Willingness to learn.
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Record-keeping, tracking shipping, and data analyses
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High level of initiative/proactivity
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Extremely detail-oriented
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Strong organizational skills and ability to multitask
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Customer service mindset
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Very good verbal and written English communication skill
Hiring details-
Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
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Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
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After anniversary, 1 day to be WFH
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Indefinite contract after training period
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