About the Manager, Knowledge Management role:
Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional OE and Aftermarket to the consumer.
As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI-enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.
This role operates as a global CX leader, orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets—at scale and with speed—while respecting regional needs and priorities
Global Knowledge & Data Strategy Leadership
Define the future‑state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization
Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas
AI‑Enabled Knowledge & Insight Platform
Lead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to:
Global Governance, Standards & Operating Model
Support go to market activities incorporating tools which support our customer’s battery selection including “Right Battery for Me” selectors, training, messaging, POP support, etc.
Regional Leadership & Adoption
Generate measurable regional business value (e.g. CSAT, CES, conversion, productivity, revenue)
Data Products & Monetization
Engages with stakeholders and business units on all efforts related to the knowledge management programs, to include but are not limited to: data sources, content analysis, data management, data capture, collaboration, decision support, information dissemination, architecture and methodology for a global products catalog
Growth and experience working inside the world’s largest battery company with relationships with nearly every OEM and Aftermarket brand in the markets where we operate. Enjoy competitive compensation with performance incentives, full health benefits eligible on Day 1, career development and learning, employee assistance program, tuition reimbursement, Clarios wellness program, paid holidays, sick days, personal days, and more.
You are results oriented with a “do what it takes” attitude. You lead with a hands-on approach to best understand customer needs while empowering the team to execute regionally. You have the ability to think critically and strategically and translate strategy into action
BS Degree in Data Management, Digital Strategy, Business, IT, Engineering or related field.
7+ years’ experience in consumer data systems, general data system management, managing groups, product, strategic planning and business leadership
Demonstrated experience in creating business value through customer experience, data, insights, or digital platforms
Excellent communication, presentation, and leadership skills required. Effectively able to communicate and influence the sales/customer/engineering/operations communities and present recommendations at senior executive levels.
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About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).
To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Equal Employment Opportunity:
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
