Salary: 15,000.00 (MXN) per month
Job description:
Job Overview
We are seeking a reliable, detail-oriented Remote Administrative Assistant to support the daily operations of a growing residential painting company.
This role is ideal for someone who enjoys customer service, organization, and managing administrative tasks in a fast-paced environment. You will play a key role in keeping operations running smoothly by handling customer communication, scheduling, invoicing, and supporting payroll processes.
If you are proactive, organized, and enjoy supporting a small business team, we'd love to hear from you.
Key ResponsibilitiesAdministrative & Operations Support
Manage daily administrative tasks and maintain organized records
Update internal trackers and documentation
Assist with project coordination and task management
Prepare reports and operational data as needed
Provide end-of-day updates on completed tasks and priorities
Customer Service & Scheduling
Respond to customer inquiries via phone, email, and messaging
Schedule estimates and service appointments
Follow up with new leads and existing customers
Provide basic information about company services
Coordinate calendars and scheduling logistics
(Phone responsibilities may be introduced after training)
CRM & Data Management
Maintain and update customer information in CRM systems
Track job progress, estimates, and communications
Ensure data accuracy and consistency
Invoicing & Payment Processing
Create and send invoices
Track incoming payments and update records
Assist customers with billing questions
Maintain organized financial documentation
Process & Team Support
Follow company SOPs and workflows
Support process improvements and efficiency
Communicate regularly with the team on progress and priorities
Assist with additional administrative tasks as needed
Qualifications
Experience as a Virtual Assistant, Administrative Assistant, or Customer Support Representative
Strong written and verbal communication skills
Comfortable speaking with customers and coordinating schedules
Highly organized and detail-oriented
Ability to manage multiple tasks independently
Comfortable learning new tools and systems
Reliable internet connection and quiet workspace
Preferred (Not Required)
Experience supporting home service businesses (painting, HVAC, plumbing, etc.)
Experience with CRM systems
Experience with invoicing, bookkeeping, or payroll support
Experience working remotely
Sales experience is a plus (lead follow-ups, customer communication, and appointment conversion)
Job Types: Full-time, Contract
Experience:
Admin/VA?: 2 years (Preferred)
speaking with customers by phone: 2 years (Preferred)
Tools used (QuickBooks, Excel, CRM, etc.): 3 years (Preferred)
Work Location: Remote
