ABOUT ZEGNA
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Store Style Advisor, based in Polanco, Mexico City, you will bring your unique strengths to the Masaryk Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship. You’ll work closely with the Store Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Deliver a memorable in-store customer experience by following the ZEGNA Guest Flow and embodying the ZEGNA Mindset.
- Actively build relationships with new and existing clients through networking, CVM follow-ups, and personalized selling.
- Develop and drive business by proactively identifying opportunities to increase sales and guest engagement.
- Engage guests in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
- Promote ZEGNA Su Misura services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
- Leverage digital tools and storytelling techniques to create an integrated luxury experience.
- Resolve guest issues and complaints with empathy, while adhering to ZEGNA’s guest service policies, including alterations, repairs, and global returns.
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Su Misura services — and confidently translate this knowledge into clear benefits for the guest.
- Maintain high standards in clienteling, CVM data collection, and after-sales service while contributing to store KPIs and operations.
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
- Actively communicate guest insights, product feedback, and key store updates within the team to help ensure guest satisfaction and support business goals.
WHO YOU ARE
This is how you show up:
- You bring 2+ years of experience in luxury retail or guest-focused sales environments, with a proven ability to deliver exceptional service.
- You are proficient in digital tools and CVM platforms, with a deep understanding of clienteling best practices and guest relationship development.
- You’re recognized for your emotional intelligence and talent for building authentic, lasting connections with guests.
- You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
- You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
YOUR ZEGNA OFFER
- Learning opportunities, including ZEGNA Su Misura Certification, structured programs, and development paths
- Comprehensive benefits: medical and dental insurance, 13% of saving fund, 28 days of Christmas bonus, $3,000 mxn of food vouchers,
- Paid time off: vacation and holidays, with accrual based on tenure and role level
- Access to premium materials, resources, and production partners
- Creative autonomy and a supportive environment that rewards results
- Opportunity to grow within a luxury, design-focused brand
NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
