1 publicación de empleo destacada de lead generation specialist en tlalnepantla, mor (¡Están contratando!)

CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Tlalnepantla, Mor.
- Servicio al cliente
- Salesforce
- Inglés
- Plan de adquisición de acciones empresariales

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CUSTOMER SERVICE SPECIALIST II

TE Connectivity -
Tlalnepantla, Mor.

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Información del empleo

Beneficios

Plan de adquisición de acciones empresariales

Cualificaciones

Servicio al cliente
SAP
Salesforce
Inglés
Microsoft Office

Descripción completa del empleo

This role is a frontline service position providing assistance to TE’s internal and external customers. Overall expectations is to provide outstanding service and strive to resolve customer’s requests in a timely manner. Performance expectations are to meet or exceed Operations and Quality standards.

Ensures effective delivery of service in the support of internal and external customers through regular interaction with customers and other functional areas via telephone, email, chat or through other social media platforms to resolve product/services issues fairly, effectively and in accordance with the consumer laws.

Develop and manage customer intimacy to named accounts to deliver extraordinary customer experiences

Job Requirements

- Ensures all responses follow approved company guidelines
- Duties and tasks are more complex and less routine
- May creatively adapt procedures, techniques, and/or equipment to meet job requirements
- Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Resolve, prioritize and research customer issues in a timely and accurate fashion.
- Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts
- Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
- Understanding the customers' business and competition
- Proactively identifying and eliminating potential issues that may negatively affect the customer.
- Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
- Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)
- CCP ensures that all customer queries, (internal and external) on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices and traffic carrier concerns are resolved satisfactorily
- Analyze and lead improvement to Customer’s specific KPI’s
- Align with support team of specialists to ensure tasks are achieved with quick turnaround
- Representing and advocating internally for the voice of customer
- Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
- Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
- Support process improvement to standardized operational procedures (SOP)
- Works under limited or minimal supervision, referring only very complex issues to higher levels
- May provide training and guidance to others
- Process purchase orders and complete the follow-up process, meaning ensuring that orders are delivered on time and in the correct manner.
- Process quotations following the standard procedure, meaning responding to the customer within 48 hours with the price and the corresponding document.
- Process RMAs for customers in a timely and proper manner, and also ensure and follow up until the parts are returned to the customer, or if applicable, that the corresponding credit is issued.
- Review the customer's backlog at least twice a week to verify that there are no changes in the order dates and to be able to anticipate any changes.
- Be the customer's first point of contact and assist with their requests, even if they pertain to another business unit or department

What your background should look like

Relevant work experience (3+ years)
SAP or Salesforce system knowledge is required
Proficiency with MS Office applications
Ability to work in a fast pace ever-changing environment
Analytical skills and problem-solving capabilities
Advanced English (specifically in speaking and reading comprehension)
Ability to retain a lot of information

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

VIA DR GUSTAVO BAZ 2160 EDIFICIO 4 PLANTA BAJA
TLALNEPANTLA, Morelos 54060
Mexico

Posting City: TLALNEPANTLA

Job Country: Mexico

Travel Required: None

Requisition ID: 153509

Workplace Type: Hybrid

External Careers Page: Customer Service

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CUSTOMER SERVICE SPECIALIST II

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