It's a very important part of our process, a Receptionist is the first point of contact for Clients trying to reach some of our departments, such as Case Management and our operations team. A receptionist must have professional phone presence and etiquette, high attention to detail, great communication skills, and the ability to remain calm and courteous in a fast-paced work environment
Key responsibilities:
-Manage incoming calls efficiently and professionally
-Quickly identify the purpose of each call, then determine the appropriate department to assist our clients
-Take messages with accurate information
-Maintain professionalism when handling upset, frustrated or emotional callers
-High attention to detail skills
-Multitask typing when handling incoming calls
-Promote a healthy and professional work environment
Requirements:
-Bilingual, Spanish/Fluid and conversational English
-Strong active-listening skills
-Previous customer service or phone-based experience
-Strong attention to detail skills
-Comfortable using CRM systems
-Experience handling MS Teams, Zoho CRM , and Case Peer is a big plus (Not mandatory)
-Strong reliability, punctuality and attendance.
-Open to constructive feedback
-Work location: On-site
-Schedule: Monday to Friday (availability to work Saturdays when needed)
-Competitive base salary
Tipo de puesto: Tiempo completo
Sueldo: $15,000.00 - $25,000.00 al mes
Puede trasladarse/mudarse:
- Tijuana, B.C.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Idioma:
Lugar de trabajo: Empleo presencial
