1 publicación de empleo destacada de operations agent en tecate, bcn (¡Están contratando!)

Customer Service Representative
1840 & Company —Tecate, B.C.
- $7.20 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal

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Customer Service Representative

1840 & Company -
Tecate, B.C.

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Información del empleo

Tiempo completo
$7.20 por hora

Cualificaciones

Microsoft Excel
Microsoft Outlook
Administración de personal
Servicio al cliente
Shopify
Inglés
E-commerce
Mejora continua
Atención al cliente
Mecanografía
HubSpot
SaaS

Descripción completa del empleo

Customer Service Representative

Humach

Remote, Tecate, Baja California, Mexico

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Non-Negotiable

Location

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

Customer Service Representative – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Job Overview

Employment Type:
Full-Time Independent Contractor
Department:
Customer Service/Support
Job Level:
Entry Level

Education & Experience

Years Of Experience:
1 Year
Business Model:
E-Commerce
SaaS (Software As A Service)
Minimum Education Level:

Qualification:
None

Skills

Tools/Platforms:
Cst/M3
Shopify
Connex.Ai
HubSpot
Email Tools (Gmail/Outlook)
Dialer / Phone Systems
Calendar Tools
Crm / Customer Management Tools
Additional Skills:
None
Common Methodologies/Frameworks:
Customer Support Workflow Management
E-Commerce Catalog Management
Order Management & Fulfillment
Issue Resolution & Escalation Handling
Crm Utilization & Case Tracking
Additional Skills:
None
General Skills:
Customer Relationship Management (CRM)
Customer Feedback Analysis
Additional Skills:
None
Soft Skills:
Collaboration
Communication
Conflict Resolution
Team Collaboration
Additional Skills:
None

Requirements

Technological Requirements:

Language:
English
Location:
Mexico

Responsibilities

Customer Service Agents will handle order entry and resolution with precision and professionalism.
Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications:

English proficiency level - C1
At least (6) months experience in customer service role, 1 year preferred
Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
Ability to work independently
Basic computer and keyboarding skills
Knowledge of internet and e-mail required
Typing Skills (20 WPM+)
Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations:

Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Working Hours

Monday:
8 A.M. - 6 P.M.
Tuesday:
8 A.M. - 6 P.M.
Wednesday:
8 A.M. - 6 P.M.
Thursday:
8 A.M. - 6 P.M.
Friday:
8 A.M. - 6 P.M.

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Customer Service Representative

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