Agent, Reservations
(17266)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the job.
Collaborate direct and professionally matter with all the assigned responsibilities for his/her development in reservations department, the goal is guarantee the fully satisfaction of our guest .
- Answer phone calls according to the company's established Telephone Etiquette standards, with the purpose of concluding the sale by offering the Resort's services and ensuring the complete satisfaction of our guests.
- Be thoroughly familiar with the different types of rooms, suites, and villas offered by the Resort.
- Be familiar with the Resort's services, as well as the main features of each.
- Be familiar with the different rates and seasons that the Resort has within its rate structure.
- Be familiar with the deposit and cancellation policies for each season.
- Capture new reservations, make changes, and cancel any reservations generated on the day through any of the sales channels, such as wholesale, group, and FIT.
- Review reservations with a guarantee or deposit time limit.
- Apply deposits to reservations according to company policy.
- Process credit card refunds for reservations canceled outside of policy.
- Prepare a daily report of credit card charges and refunds applied that day for the Compliance Department.
- Respond to correspondence received via email or fax related to reservations.
- Prepare and send confirmation letters along with the preference plans for generated reservations via email or fax.
- Enter group rooming lists into the Opera system.
- Create daily and monthly folders to archive future reservation records.
- Enter the information received on our guests' personal preference plans into the Opera system and email the departments involved.
- Organize and review daily files, ensuring that each reservation includes all information, such as flight information, personal preferences, special requests, celebrations, repeat guest status, city and country of origin, names and number of people traveling, among other details.
About You
- Educational level of Bachelor
- Advanced English skills speaking / writing
- One year experience in Hospitality business as a minimum
- Office package
- Operation of Opera or Fidelio preferable
- Sales knowledge
- Detailed oriented
- Mental agility
- Interpersonal skills
- Analytics
- Administrative profile
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
