Manager Celebrations & Weddings
(20218)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Job.
The Groups sales manager is responsible for proactively soliciting, negotiating, and managing group business for One&Only Mandarina, responding to inquiries within the set time frame all with the intention of confirming profitable catering business and achieving annual sales group goals, with a primary focus on Weddings and Incentive Groups from international markets outside the United States and Canada.
Key Duties & Responsibilities
- Proactively solicit and secure wedding and incentive group business in assigned international markets (excluding U.S. and Canada).
- Identify opportunities for social celebrations, destination weddings, buyouts, and high‑end incentive travel aligned with the property’s ultra‑luxury positioning.
- Develop customized proposals reflecting the guest journey, cultural nuances, and expectations of international clients.
- Negotiate group rates, concessions, and value‑added offerings in partnership with Revenue Management.
- Maximize total hotel revenue through strategic upselling of rooms, F&B events, venues, spa, experiences, transportation, and curated moments.
- Ensure the proper use of function space to maximize revenue potential for resort.
- Keep Director of Group Sales & Events Manager promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
- Build and nurture strong relationships with international wedding planners, incentive houses, luxury travel designers, DMCs, and agencies.
- Serve as the primary contact during the pre‑contract and pre‑arrival phases, ensuring clarity, trust, and responsiveness.
- Conduct virtual and in‑person site inspections and participate in international sales trips, tradeshows, and luxury showcases.
- Host and support international FAM trips that showcase the property’s experiential and emotional appeal.
- Prepare and negotiate group contracts, including clear terms related to attrition, cancellation, deposits, rebooking, and payment schedules.
- Actively track group pace, pickup, and deadlines, proactively addressing risk and opportunity.
- Partner closely with Events, Catering, Conference Services, Culinary, Spa, Finance, and Operations to ensure flawless execution of weddings and incentives.
- Maintain a strong understanding of global wedding and incentive trends, seasonality, and competitive landscapes.
- Support onsite group presence when needed to reinforce relationships and ensure service excellence.
- Comply with One&Only standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities
- Ability to work under pressure
- Participate in sales presentations, property tours, customer meetings, and business review meetings with team.
- Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly whilst notifying updated in the weekly report.
- Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.
About you.
- Excellent reading, writing and oral proficiency in the English language.
- College Education preferred.
- Previous experience in group sales management is mandatory.
- Strong selling and interpersonal skills
- Supervision and overall responsibility of the groups function including maintaining and monitoring the accuracy and effectiveness of all written communication from group sales managers and coordinators.
- Adapt in groups systems, catering management tools.
- The ability to achieve yearly personal sales booking goals.
- Has the ability to interpret all group ceilings, Delphi or Opera sales and catering alongside hotel’s policies, procedures, and standards.
- Candidates must have excellent personal presentation and interpersonal skills
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
