20 publicaciones de empleo destacadas de director of analytics en mexico (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Director(a) Regional de LATAM, Inteligencia e Insights
Burson —Ciudad de México, CDMX
- Español
- Inglés
- Investigación
- Oportunidades de crecimiento
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Inglés
- Maestría
Director of Data & Analytics
Intangibles Talent ® —Mérida, Yuc.
- Bilingüe
- Inglés
- SQL
Postulación rápida
Director, Global Strategic Sourcing
AMETEK, Inc. —Residencial Miraloma, Tamps.
- Inglés
- Maestría
- Licenciatura
Director de Investigación de Mercados, Marketing Intelligence & Sponsorship Analytics
SMART SPONSORSHIP EVOLUTION —Lomas de Vista Hermosa, CDMX
- $40,000 a $50,000 por mes
- Microsoft Powerpoint
- Microsoft Excel
- Investigación
- Horarios flexibles
Postulación rápida
FBS Distribution Analytics Deputy Director
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Director ISC Proj Management
Honeywell —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- PMP
Sr Director, Product Management – Mexico Credit Risk Solutions
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Advanced Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Director of Legal Operations & Performance
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Regional HR Director - East Africa
Aga Khan University —África, Zac.
- Tiempo completo
- Administración de personal
- Hospital
- Maestría
Director, Growth & Business Intelligence – Mexico & Central America
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Mercadotecnia
- Maestría
- Licenciatura
Postulación rápida
Head of People
Alia Integrando Talento —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Recursos humanos
- Liderazgo
Postulación rápida
Senior Manager, Financial Planning & Analysis
Elder Care Homecare —Desde casa
- $1,000,000 a $1,350,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Director of Client Marketing Strategy & Operations
Shokworks.inc —Desde casa
- Desde $42,827.35 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Liderazgo
Postulación rápida
NetSuite Administrator
Ground Game LLC —Desde casa
- $34,421.93 a $51,632.89 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Salesforce
Postulación rápida
Director of Sales & Marketing
FAIRMONT —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Azure
- Administración de personal
- DevOps
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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director of analytics empleos en mexico

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Director(a) Regional de LATAM, Inteligencia e Insights

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Mexico City

Director of Data & Analytics

Director, Global Strategic Sourcing

Director de Investigación de Mercados, Marketing Intelligence & Sponsorship Analytics

FBS Distribution Analytics Deputy Director

Director ISC Proj Management

Sr Director, Product Management – Mexico Credit Risk Solutions

Advanced Analytics Associate Director, GOC

Director of Legal Operations & Performance

Regional HR Director - East Africa

Director, Growth & Business Intelligence – Mexico & Central America

Head of People

Senior Manager, Financial Planning & Analysis

Director of Client Marketing Strategy & Operations

NetSuite Administrator

Director of Sales & Marketing

FBS - Sr. Customer Care Director - CDMX

Analytics Associate Director, GOC

Quiero recibir la alerta de empleo más reciente para director of analytics en mexico

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