20 publicaciones de empleo destacadas de people & growth en león gto. (¡Están contratando!)

Team Leader- Customer Service Call Center
Percepta —León, Gto.
- $21,000 por mes
- Administración de personal
- Servicio al cliente
- Inglés
- Descuento de empleados
- Seguro de vida
Postulación rápida
12d
PROGRAM MANAGER
OPmobility —León, Gto.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Ejecutivo de NóminasRRHH
People And Growth —León, Gto.
- $14,000 a $20,000 por mes
- Tiempo completo
- Capacidad analítica
- Licenciatura
- Recursos humanos
Postulación rápida
Human Resources Analyst
SSOE, Inc. —León, Gto.
- Tiempo completo
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Representante de Recursos Humanos - Bilingue
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Postulación rápida
6d
Project Manager Senior - SAP
Siemens Energy —León, Gto.
- Tiempo completo
- Administración de personal
- PMP
- ERP systems
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Local Digital Solutions Team Lead
Siemens Energy —León, Gto.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Supervisor de ventas canal detalle
Mondelēz International —León, Gto.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Capacidad analítica
- Permiso de maternidad y paternidad
9d
VDC Specialist / BIM
SSOE, Inc. —León, Gto.
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Seguro dental
- Seguro de vida
Digital Solutions Architect
Siemens Energy —León, Gto.
- Tiempo completo
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Senior VDC Specialist - BIM Coordination
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Trabajo híbrido
- AutoCAD
- CAD
- Inglés
- Seguro dental
- Seguro de vida
Postulación rápida
7d
Cybersecurity Expert
Siemens Energy —León, Gto.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Maintenance Manager, Amazon Reliability Maintenance Engineering
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —León, Gto.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Sr. VDC Specialist
SSOE, Inc. —León, Gto.
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Seguro dental
- Seguro de vida
9d
Technical Product Manager (AI Engineering)
SSOE, Inc. —León, Gto.
- Tiempo completo
- Azure
- Administración de personal
- Informática
- Seguro dental
- Seguro de vida
VDC Specialist III
SSOE, Inc. —León, Gto.
- Tiempo completo
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Seguro dental
- Seguro de vida
1d
Ingeniero Civil - Diseñador Modelador Estructural
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Trabajo híbrido
- AutoCAD
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Postulación rápida
Junior Electrical Designer Low Voltage design
SSOE GROUP DE MEXICO —León, Gto.
- $1 a $200 por mes
- Tiempo completo
- Trabajo híbrido
- AutoCAD
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
Postulación rápida
Fire Protection - Designer
SSOE, Inc. —León, Gto.
- Tiempo completo
- AutoCAD
- Inglés
- Licenciatura
- Seguro dental
- Seguro de vida
2d
Furnace Designer
SSOE, Inc. —León, Gto.
- Tiempo completo
- AutoCAD
- CAD
- Inglés
- Seguro dental
- Seguro de vida

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Team Leader- Customer Service Call Center

Percepta -
León, Gto.

Postulación rápida

Información del empleo

$21,000 por mes
Hace 12 días

Beneficios

Descuento de empleados
Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Capacitación
Liderazgo
Experiencia en restaurantes
Administración del tiempo

Descripción completa del empleo

Team Leader- Customer Service Call Center
MX-GTO-Leon

Description

What You'll Do

As a Team Leader, you'll be responsible for driving team performance, customer satisfaction, and operational excellence. Your key responsibilities include:

Lead, coach, and inspire a team of Customer Service Representatives to achieve performance and quality goals.

Monitor service levels and operational metrics to ensure consistent delivery of exceptional customer experiences.

Drive schedule adherence and workforce compliance to support business objectives.

Identify opportunities for continuous improvement and implement solutions that enhance efficiency and customer satisfaction.

Provide ongoing coaching and performance feedback through quality reviews, one-on-one meetings, and development plans.

Support employee growth and engagement by ensuring team members have the training, tools, and resources needed to succeed.

Analyze performance trends and KPIs to proactively address challenges and recognize achievements.

Partner with business stakeholders and clients to discuss program performance, process enhancements, and strategic initiatives.

Participate in talent acquisition efforts, interviewing candidates and helping build high-performing teams.

Collaborate with leadership on reporting, business reviews, and operational strategies.

What You Bring to the Role

We're looking for a people-focused leader who is passionate about delivering results and developing talent.

High School Diploma or GED required.
Previous supervisory, team lead, or leadership experience.
Experience in a call center, contact center, or customer service environment.
Strong understanding of service level management and contact center KPIs.
Excellent coaching, mentoring, and employee development skills.
Strong communication and stakeholder management abilities.
Proven problem-solving and decision-making capabilities.
Exceptional organizational and time management skills.
Customer-first mindset with a passion for delivering outstanding service.
Fluent English (written and verbal).

A Bit More About Your Role:

Working arrangement: remote
Role based in León; it is essential to reside in the area to be considered.

Why You'll Love Working at Percepta

Competitive monthly salary of MXN $21,000

100% Remote work arrangement

16 days of vacation

Christmas Bonus (Aguinaldo)

Loyalty Bonus starting in your second year

Restaurant Card

Grocery/Food Vouchers

Life Insurance coverage equivalent to 24 months of salary

Savings Fund 13%

Career growth and learning opportunities through Percepta College

Recognition through our award-winning Perci Perks program

Employee Referral Bonus Program

Exclusive employee discounts

A culture focused on development, collaboration, and career progression

Why Join Percepta?

At Percepta, we are more than a customer experience company. We're a team of passionate professionals committed to creating exceptional experiences for customers and employees alike. If you're a hands-on leader who enjoys developing talent, driving performance, and making an impact, we'd love to hear from you.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Remote

Postulación rápida

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people & growth empleos en león gto.

Team Leader- Customer Service Call Center

PROGRAM MANAGER

Ejecutivo de NóminasRRHH

Human Resources Analyst

Representante de Recursos Humanos - Bilingue

Project Manager Senior - SAP

Local Digital Solutions Team Lead

Supervisor de ventas canal detalle

VDC Specialist / BIM

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Cybersecurity Expert

Maintenance Manager, Amazon Reliability Maintenance Engineering

Sr. VDC Specialist

Technical Product Manager (AI Engineering)

VDC Specialist III

Ingeniero Civil - Diseñador Modelador Estructural

Junior Electrical Designer Low Voltage design

Fire Protection - Designer

Furnace Designer

Quiero recibir la alerta de empleo más reciente para people & growth en león gto.

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