20 publicaciones de empleo destacadas de product specialist en jalisco (¡Están contratando!)

Product Support Specialist
Neostella —Guadalajara, Jal.
- $20,000 a $25,000 por año
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
- Inglés
Postulación rápida
8d
Product Specialist
Molex —El Salto, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Competence Specialist Sr. (Continuous Improvement)
Hella —Guadalajara, Jal.
- Administración de personal
- Inglés
- Mejora continua
Utility Data Entry Specialist (Remote - Mexico or Central Time-based)
Utility Profit —Guadalajara, Jal.
- $800 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Word
- CRM software
- Microsoft Excel
Postulación rápida
3d
Proposal Specialist
Averna —Zapopan, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Order Management Specialist Mexico
RealTruck —Guadalajara, Jal.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Regulatory Affairs Specialist
Carestream Health —Zapopan, Jal.
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Logistics Specialist Production Planner (Sr.)
Hella —El Salto, Jal.
- Administración de personal
- ERP systems
Implementation Specialist
Peek —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
4d
Email Operations & Communications Specialist
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $53,350 a $80,000 por mes
- Tiempo completo
- Administración de personal
- HTML
- Seguro dental
- Seguro de la vista
8d
Logistics and Trade Compliance Specialist
Multi-Color Corporation —Guadalajara, Jal.
- Bilingüe
- Administración de personal
- Experiencia en control de inventarios
Postulación rápida
ENGINEERING CHANGE SPECIALIST
Hella —Guadalajara, Jal.
- Administración de personal
- Diagramas
- Licenciatura
PROCESS SPECIALIST (SMT)
Hella —Guadalajara, Jal.
- Licenciatura
Trade Compliance Specialist
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Experiencia en control de inventarios
- Gestión de inventario
- ERP systems
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
LOGISTIC SPECIALIST MATERIAL PLANNING
Hella —El Salto, Jal.
- Inglés
Order and Delivery Specialist
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
- Seguro de vida
Key Account Manager | Sensorik & Machine Vision
SensoPart Industriesensorik GmbH —Business Park, Jal.
- $60,000 a $70,000 por año
- Experiencia en ventas
- Apertura de nuevos negocios
- Sin título de educación superior
International Customer Support Specialist
Ingredion Incorporated (Corporate) —Guadalajara, Jal.
- Administración de personal
- Salesforce
- Licenciatura
- Descuento de empleados
Postulación rápida
Stockist | Guadalajara
Chanel —Zapopan, Jal.
- Tiempo completo
- Microsoft Excel
- Gestión de venta al por menor
Senior Content Governance Specialist
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $90,158.33 a $100,000.00 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Habilidades de comunicación
- Seguro dental
- Seguro de la vista

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Product Support Specialist

Neostella
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $25,000 por año
Hace 8 días

Cualificaciones

Jira
Azure
Administración de personal
Inglés
Google Cloud Platform
Desarrollo de software
Habilidades de comunicación

Descripción completa del empleo

At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Tier I Product Support Specialist to join our team!

The ideal candidate will serve as the first point of contact for product support, capable of prioritizing issues, responding promptly to different situations, and providing excellent customer service. They will also collaborate with internal teams to escalate and resolve more complex problems efficiently. Curious about what your day would look like as a Tier I Product Support Specialist? Check out the details below!

Key Responsibilities:

Monitor, log, and categorize incoming support tickets.
Use your experience across clients to provide suggestions for template solutions.
Provide initial diagnosis and troubleshooting of application-related issues.
Follow standard operating procedures (SOPs) to resolve common issues.
Respond to user inquiries via email, chat, zoom or ticketing systems in a professional manner.
Ensure that response and resolution times comply with established service level agreements (SLAs).
Document troubleshooting steps and solutions in the knowledge base.
Identify patterns in reported issues and flag potential system-wide problems.
Assist users with basic Neodeluxe products configurations and settings.
Work closely with Tier 2 and development teams to relay critical issues.
Escalate issues when necessary to T2, using established support team protocols.
Prioritize issues based on severity and impact.
Participate in team meetings to discuss recurring problems and potential improvements.

Requirements

Our procedures and products evolve rapidly and constantly, you must be an investigative person and self-taught in new processes.
Excellent oral and written communication skills
Minimum English proficiency at B2 level, preferably C1.
Great relationship management skills – you’ll be working with multiple clients and internal teams all the time so you’ll need to be able to work with a lot of different personalities and people from different cultures.
Customer service mentality and ability to handle stressful situations calmly.
Ability to complete tasks assigned at a quick and accurate pace
Collaboration and communication of status of tasks
Experience using Filevine
Ability to diagnose and troubleshoot common software issues systematically.
Ability to analyze complex problems and propose effective solutions.
Strong attention to detail when gathering issue-related information.

Nice-to-Have:

Neostella Products Knowledge
Experience using Zendesk, Jira is preferred
Knowledge of monitoring tools (such as Coralogix, Nagios, New Relic, etc.).
Experience in cloud environments (AWS, Azure, Google Cloud).
Knowledge of agile methodologies (Scrum, Kanban).
Technical background is preferred – have knowledge of code/software development and its general functionalities.
Previous experience in IT support, helpdesk, or customer service roles is a plus.

Postulación rápida

Refina tu búsqueda

product specialist empleos en jalisco

Product Support Specialist

Product Specialist

Competence Specialist Sr. (Continuous Improvement)

Utility Data Entry Specialist (Remote - Mexico or Central Time-based)

Proposal Specialist

Order Management Specialist Mexico

Regulatory Affairs Specialist

Logistics Specialist Production Planner (Sr.)

Implementation Specialist

Email Operations & Communications Specialist

Logistics and Trade Compliance Specialist

ENGINEERING CHANGE SPECIALIST

PROCESS SPECIALIST (SMT)

Trade Compliance Specialist

LOGISTIC SPECIALIST MATERIAL PLANNING

Order and Delivery Specialist

Key Account Manager | Sensorik & Machine Vision

International Customer Support Specialist

Stockist | Guadalajara

Senior Content Governance Specialist

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