20 publicaciones de empleo destacadas de technical support executive en ciudad de méxico (¡Están contratando!)

Senior Technical Support Executive
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
5d
Technical Support Executive
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
5d
In-vitro Diagnostics (IVD) Product Sales Specialist
CR ORGANIZACIONAL —Ciudad de México, CDMX
- $40,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
6d
Adoption Support Advisor
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- CRM software
- Administración de personal
- CAD
Technical Team Lead
Infosys —Ciudad de México, CDMX
- Informática
- Microsoft Office
- Licenciatura
Postulación rápida
4d
Pricing Executive
CAROLINA LOGISTICS MEXICO —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Mejora continua
Postulación rápida
1d
Remote Executive Assistant, Operations & Compliance Support (LATAM)
FreedUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Manager, Technical Services Engineering (Support)
MongoDB —Ciudad de México, CDMX
- Azure
- Administración de personal
- Experiencia en ventas
- Permiso de maternidad y paternidad
11d
VP Platform Implementation and Solutions
Element Fleet Management —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Mejora continua
- Liderazgo
- Estacionamiento gratuito
- Seguro de vida
KAE Naranjas
Chobani —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
9d
Executive Assistant
Spin Master Ltd —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
Senior Technical Project Manager
UST —Ciudad de México, CDMX
- Administración de personal
- PMP
- Sin título de educación superior
- Seguro de vida
Postulación rápida
Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Customer Success Executive
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AEI (Tier 1 Banking AM)
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Junior Administrative Assistant for Engineering Risk Area - Advanced English
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- Administración de personal
2027 Global Management Trainee Program – Mexico
Hunter Douglas —Ciudad de México, CDMX
- Tiempo completo
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
11d
Support Executive
Darwin AI —Ciudad de México, CDMX
- Trabajo híbrido
- Azure
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Executive Assistant (Chief of Staff)
Hire Overseas —Argentina Poniente, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
3d
Engagement Manager Enterprise
SAS —Ciudad de México, CDMX
- Informática
- Inglés
- Licenciatura
- Programa de bienestar
- Seguro dental
8d

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Senior Technical Support Executive

Infosys -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 5 días

Cualificaciones

TCP
Microsoft Excel
Microsoft Outlook
Administración de personal
LAN
Microsoft Office
Habilidades de organización
SharePoint
Seguridad
TCP/IP
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Senior Technical Support Executive
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Available service hours: 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
Basic networking knowledge

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Communication & Relationships Skills

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

Communicate at all levels
Ability to work across organizational and professional boundaries
Excellent verbal and written communication skills
High level of interpersonal skills, including active listening and understanding
Good organizational skills and ability to prioritize workloads.
Work to tight deadlines / service levels
Business etiquette
Broad knowledge of IT products, services and terminology

Aptitudes

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Ability to work as pat of a team or on own initiative.
Customer focused
Proactive
Self-Motivated
Patient
Innovative
Flexible

Job duties and responsibilities

To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

To participate in an on call rote, providing first line support service to users.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times.

Education and other requirement

Experience (12-18 Months)
Willingness to work in rotational shifts
Experience of at least 12 – 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

Understanding of ITIL working practices
Problem solving associated with a mixed computing environment.

Postulación rápida

Refina tu búsqueda

technical support executive empleos en ciudad de méxico

Senior Technical Support Executive

Technical Support Executive

In-vitro Diagnostics (IVD) Product Sales Specialist

Adoption Support Advisor

Technical Team Lead

Pricing Executive

Remote Executive Assistant, Operations & Compliance Support (LATAM)

Manager, Technical Services Engineering (Support)

VP Platform Implementation and Solutions

KAE Naranjas

Executive Assistant

Senior Technical Project Manager

Customer Support Executive - REMOTE

Customer Success Executive

AEI (Tier 1 Banking AM)

Junior Administrative Assistant for Engineering Risk Area - Advanced English

2027 Global Management Trainee Program – Mexico

Support Executive

Executive Assistant (Chief of Staff)

Engagement Manager Enterprise

Quiero recibir la alerta de empleo más reciente para technical support executive en ciudad de méxico

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