3 publicaciones de empleo destacadas de service desk technician en ciudad de méxico (¡Están contratando!)

Service Desk Technician I
Global Excel Management —Del Valle Centro, CDMX
- Microsoft Excel
- Administración de personal
- Servicio al cliente
2d
Service Desk Technician I
GLOBAL EXCEL MEXICO —Tlacoquemeca, CDMX
- $15,000 a $17,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
- Seguro de vida
- Programa de referidos
Postulación rápida
Help Desk
PayRange —Benito Juárez, CDMX
- $24,000 por mes
- Tiempo completo
- Inglés
- Sin título de educación superior
- Disponible para viajar
Postulación rápida

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Service Desk Technician I
Global Excel Management —Del Valle Centro, CDMX
Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical…
2d
Service Desk Technician I
GLOBAL EXCEL MEXICO —Tlacoquemeca, CDMX
Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical…
$15,000 a $17,000 por mes
Postulación rápida

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Service Desk Technician I

Global Excel Management -
Del Valle Centro, CDMX

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Información del empleo

Hace 2 días

Cualificaciones

Microsoft Excel
Administración de personal
Gestión de incidentes
Servicio al cliente
Inglés
DHCP
DNS
Directorio activo

Descripción completa del empleo

Job Description:

Position Purpose and Description

Reporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware. Support can be provided in person, over the phone or remotely.

Duties and responsibilities include, but are not limited to:

Perform on-site and remote technical support for Windows PCs, thin client devices, printers, PC peripherals, multi-function devices, and mobile devices.
Assist in the organization and inventory of all hardware and software resources.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Perform desktop hardware and software configuration and installation activities.
Understand and use imaging tools or applications (e.g. Ghost).
Ensure accurate logging of all issues handled within IT Service Desk system.
Complete user move/add/change requests.
Evaluate and procure hardware and software.
Create and maintain accurate technical documentation.
Provide emergency on-call support on a rotating schedule.
Maintain confidentiality with regard to information being processed, stored or accessed on the network.
Perform other IT duties and assist other team members as required.
Maintain excellent communication with the IT Supervisor on all tasks and projects.
Maintain a thorough understanding of existing and emerging technologies.
Share ideas, opinions, and constructive criticism with other IT team members.
Maintain professionalism in all business and end user communications.
Demonstrate effective prioritization of day-to-day workload and ensure that commitments are met.
Ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.
Keep accurate records of your time and services provided.
Adapt to a rapidly changing environment.
Monitor SLAs and follow escalation procedures to ensure the timely resolution of issue.

Success Measures

Avg First Response Time (<1 day)
Avg Resolution Time (<3 days)
Escalation Rate (<60%)
Ticket Quality (>75%)
Customer Satisfaction (>75%)

KSA (Knowledge, Skills and Abilities/Attitudes)

Knowledge:
- Maintain an excellent knowledge of client computer and its peripherals
- Maintain an excellent knowledge of client computer operating systems
- Maintain an excellent knowledge of core services (Networking, Active Directory, DHCP, DNS, etc)
- Good knowledge of Microsoft System Center
- Good knowledge of incident management principle

Skills and abilities:
Good Interpersonal and communication (verbal and written) skills
Good customer service skills
Like to develop and maintain relationship
Demonstrated commitment to supporting a team focused environment
Demonstrate analytical and problem-solving skills
Passion for learning and sharing of knowledge
Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.
Ability to troubleshoot both hardware and software related issues

Requirements and Qualifications

Degree in technologies with 1 or more years of experience with technical support or;
Experience in a relevant IT field for more than 5 years

Available for on-call duties
Advanced spoken and written English

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