20 publicaciones de empleo destacadas de training & development supervisor en ciudad de méxico, dif (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Training Coordinator | CDMX
Abbott Laboratories —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Inglés
- Licenciatura
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
- Programa de bienestar
- Seguro dental
Postulación rápida
Quality Engineering Supervisor
Cardinal Health —Colonia Lomas de Chapultepec, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
Demand Management Specialist
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Servicio al cliente
Team Lead, ES People Services
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Customer Service Senior Supervisor Mexico
CEVALogistics —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Licenciatura
10d
Supervisor, Manufacturing Operations Management
Schneider Electric —Ciudad de México
- Tiempo completo
- Inglés
- Experiencia en manufactura
3d
Soccer Coach / Coach de Fútbol
ASF —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Primeros auxilios
Collections Supervisor
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- CRM software
- Microsoft Excel
- Servicio al cliente
- Seguro de vida
Postulación rápida
Finance and Human Resources Manager for International Humanitarian Missions
Médicos Sin Fronteras en México A.C [Proyectos internacionales] —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Hospital
- Inglés
- Seguro de vida
FBS Quality Consultant - Contact Center
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Banamex: Supervisor de Validación Documental de Créditos.
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Capacidad analítica
- Licenciatura
3d
TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Microsoft Office
Safety, Health & Environment Supervisor
AECOM —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en construcción
- Presencial
- Liderazgo
- Plan de adquisición de acciones empresariales
- Seguro dental
Lead, Recruiter
Royal Caribbean Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Recruiter, Culinary
Royal Caribbean Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Weapons Program Advisor
SGI Global, LLC —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
12d
Order-to-Cash Supervisor - GFFS Mexico
Sony Music Entertainment Canada —Ciudad de México, CDMX
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
14d

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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Refina tu búsqueda

training & development supervisor empleos en ciudad de méxico, dif

SUPERVISOR, OPERATIONS, BILINGUAL

Training Coordinator | CDMX

Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)

Senior Director, Product Management - Commercial Excellence

Quality Engineering Supervisor

Demand Management Specialist

Team Lead, ES People Services

Customer Service Senior Supervisor Mexico

Supervisor, Manufacturing Operations Management

Soccer Coach / Coach de Fútbol

Collections Supervisor

Finance and Human Resources Manager for International Humanitarian Missions

FBS Quality Consultant - Contact Center

Banamex: Supervisor de Validación Documental de Créditos.

TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA

Safety, Health & Environment Supervisor

Lead, Recruiter

Sr Recruiter, Culinary

Weapons Program Advisor

Order-to-Cash Supervisor - GFFS Mexico

Quiero recibir la alerta de empleo más reciente para training & development supervisor en ciudad de méxico, dif

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