Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
1. Incident and Request Management in the AMS Environment
Analyze and resolve functional incidents in SAP BPC , related to:
Financial planning, budgeting, and forecasting processes
Financial consolidation
Data loads, validations, business rules, and reporting
Handle incidents and requests in SAP BW , ensuring:
Proper execution of ETL data load processes
Data availability and consistency in InfoProviders (DSOs, InfoCubes, ADSOs)
Correct operation of queries and reports
Verify data flows between source systems and SAP BW/BPC , identifying load errors, inconsistencies, or data deviations.
Manage tickets under the AMS operating model , complying with defined priorities, impact levels, response times, and SLAs .
2. Functional Analysis and Process Validation
Analyze and validate SAP BPC functional configurations , including:
Models, dimensions, and hierarchies
Business rules, validations, and planning logic
Consolidation and reporting processes
Validate SAP BW functional processes , including:
Data flows, transformations, and rules
Data quality, integrity, and traceability
Review end‑to‑end processes , from data sources to final BPC/BW reports.
Document findings, root causes , deviations, and implemented solutions, ensuring traceability and operational consistency .
3. Technical Coordination within the SAP Ecosystem
Collaborate with ABAP/BW developers to resolve incidents and implement functional adjustments.
Coordinate with integration teams , Basis/infrastructure , and other SAP modules when cross‑system or cross‑module dependencies exist.
Follow up on technical‑functional activities until effective closure and business validation are achieved.
4. Documentation and Operational Compliance
Maintain up‑to‑date functional documentation , including:
Prepare information and supporting materials for internal audits , change controls, and IT reviews.
5. Support for Testing, Changes, and Releases
Participate in functional testing (SIT/UAT) for changes, fixes, or new functionalities in SAP BPC and SAP BW .
Design and execute functional test cases , validating results against business rules.
Validate functional deliverables and support deployments, releases, and post‑implementation stabilization (hypercare) .
6. Continuous Improvement within the AMS Service
Identify improvement opportunities in:
Planning, consolidation, and analytics processes
Data flows and quality controls
SAP BPC and SAP BW functional configurations
Propose initiatives that enhance stability, efficiency, reliability, and data traceability .
Contribute to the evolution of the AMS service from a functional and business‑oriented perspective .
Who You Are
Required Knowledge and Skills
Functional and Technical Knowledge
SAP BPC :
Financial planning, budgeting, and forecasting
Financial consolidation
Models, dimensions, hierarchies, and business rules
SAP BW :
Knowledge of integrations between source systems and SAP BW/BPC .
Ability to interpret logs, error messages, and data structures .
Desirable:
Tools and Technologies (Desirable)
Familiarity with ABAP for functional analysis and support (not development).
Knowledge of the Software Development Life Cycle (SDLC) .
Use of support tools:
Automation and operations tools:
Collaboration tools:
Soft Skills
Problem solving : ability to diagnose and resolve incidents under pressure.
Clear communication with business users and technical teams.
Strong customer and service orientation .
Teamwork and cross‑functional collaboration.
Time and priority management in AMS environments.
Self‑learning mindset , analytical thinking, proactivity, and results orientation.
Requirements
Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology , or a related field.
3+ years of experience in SAP BPC and SAP BW.
Previous experience providing SAP functional support within an AMS model .
Proven experience in SAP BPC and SAP BW .
Knowledge of financial, planning, and analytics processes .
Basic English required ; intermediate level desirable for documentation and communication.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
