20 publicaciones de empleo destacadas de duty free en ciudad de méxico, dif (¡Están contratando!)

Customer Service Specialist
SimplePractice —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
11d
Executive Assistant
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
1d
Presentation Specialist (Operations Associate)
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Operador de Almacen D
UPS —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Almacén
- Experiencia en almacén
Intern
Fitch Ratings —Ciudad de México, CDMX
- Microsoft Excel
- Sin necesidad de experiencia
- Inglés
Manager, Strategic Sourcing (Human Resources HR, Labor, Recruiting, Employee Benefits, Training & Development, etc.)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Análisis de datos
- Maestría
Talent Acquisition Recruiter, Senior
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Maestría
- Bachillerato
Senior Director, Technology
DYOPATH —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Presupuestos
- Liderazgo
Postulación rápida
Analyst, Timed Text
Warner Bros. Discovery —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Sourcing Specialist, Senior (HR, Real Estate & Facilities, and Logistics)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Análisis de datos
- Maestría
Sales Development Representative
Ernest —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Experiencia en construcción
Postulación rápida
Designer
Integreon Intermediate LLC —Juárez, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
11d
Marketing Manager - Reuters Events
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
11d
Sales Support Coordinator
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- CRM software
5d
Data Operations Executive
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Experiencia en bases de datos
Associate, Licensing
Element Fleet Management —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Servicio al cliente
- Inglés
- Estacionamiento gratuito
- Seguro de vida
5d
Senior Manager, Program Management
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mejora continua
Bilingual Operations Specialist
First Advantage —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Sales Development Representative
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
14h

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Customer Service Specialist

SimplePractice -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 11 días

Cualificaciones

Servicio al cliente
Slack
Inglés
Licenciatura
Atención al cliente

Descripción completa del empleo

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

Address inbound customer inquiries regarding our platform's features Answer all inbound support emails within 60 minutes or less, continually striving for faster response times Triage incoming customer support emails to specialized CS team members as needed Participate in live chat during our standard business hours Schedule live customer screen-sharing sessions and phone calls as needed Investigate and troubleshoot complex customer questions using intuitive problem-solving skills Identify patterns in incoming support emails and chats, and keep an eye out for potential issues Escalate product issues to our Technical Support Specialists Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
Maintain alignment with the larger Customer Success team and other internal stakeholders Identify and report knowledge gaps and work to get them added to our knowledge systems Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Desired Skills & Experience

English proficiency
1-2 years in a customer support or service industry role, serving a diverse and professional customer base
You have a bachelor's degree from an accredited college or university
You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Bonus Points

You're highly empathetic, patient, and really love helping people
You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone
You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed
A plus if you have past experience working with Zendesk or in SAAS companies

Monthly Compensation Range

MXN $20,158.33 - $25,350.00 per month

Base salary is one component of total compensation.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

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