20 publicaciones de empleo destacadas de cx operations en ciudad de méxico, dif (¡Están contratando!)

CX Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
CX Operations Analyst
Crunchyroll, LLC —Ciudad de México, CDMX
- Servicio al cliente
- Salesforce
- SQL
Fraud Operations Manager
Nubank —Ciudad de México, CDMX
- Tiempo completo
- Mejora continua
- Experiencia en operaciones bancarias
- Seguro dental
- Seguro de la vista
Postulación rápida
CX Consultant
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Outlook
- Administración de personal
- Servicio al cliente
- Permiso de maternidad y paternidad
10d
Fleet Operations Intern
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
CX Specialist Social Media
DiDi Global —Cuauhtémoc, CDMX
- Inglés
CX Ops. Fintech Intern
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Servicio al cliente
- Inglés
Lider de Analisis de Negocio
Prudential —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Ingeniería
- Inglés
- Seguro de vida
Customer Experience - CX Connectivity
General Motors —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Inglés
- Experiencia en bases de datos
Senior Product Manager, Internal Operations Squad (IOPS)
ClassPass —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Gestión de productos
Postulación rápida
13d
MGF Quality Assurance Analyst
Maersk —Ciudad de México, CDMX
- Turno de 8 horas
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Permiso de maternidad y paternidad
8d
Customer Success Specialist
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Senior Project Manager (TELCO)
APPLY —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
Postulación rápida
Customer Experience Associate
NABIS —Ciudad de México, CDMX
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
3d
Customer Experiencie Consultant
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
Marketplace Strategy & Planning Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
Senior Associate Specialist, Logistics Operations
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
16h
Implementation Engineer (Cisco/Omnichannel CX) -CONNECT
Sutherland —Ciudad de México, CDMX
- Administración de personal
- Informática
- Java
Senior Warranties Manager
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
- Seguro dental
- Seguro de la vista
1d
Support Systems Architect - Salesforce
Sovos Compliance —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
Postulación rápida

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CX Operations Sr. Analyst

DiDi Global -
Cuauhtémoc, CDMX

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Información del empleo

Cualificaciones

Looker
Power BI
Microsoft Excel
Administración de personal
Inglés
Tableau
Visualización de datos

Descripción completa del empleo

Company Overview:

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid Team Overview:

As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.

This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.

Role Responsibilities:

Act as a strategic partner to business stakeholders by providing customer insights and operational recommendations that support business objectives.
Lead cross-functional projects with Product, Operations, Marketing, Engineering, Risk, and Frontline teams to improve customer journeys and operational performance.
Support business growth initiatives by ensuring customer experience considerations are incorporated into strategic planning and execution.
Own Voice of Customer (VoC) reporting and customer experience insights, translating findings into actionable improvement plans.
Analyze customer feedback, operational metrics, and market trends to identify customer pain points, service gaps, and opportunities for improvement.
Build data-driven business cases to influence product, policy, process, and operational enhancements.
Evaluate the customer experience impact of new products, features, campaigns, and operational changes before and after launch.
Conduct deep-dive analyses using customer feedback, surveys, operational KPIs, support interactions, and behavioral data to identify root causes and improvement opportunities.
Facilitate governance forums, business reviews, and customer-centric rituals to promote customer-focused decision-making across the organization.

Role Qualifications:

4+ years of experience in Customer Experience, Operations Excellence, Business Operations, Strategy, Consulting, Process Improvement, or related fields.
Proven experience leading cross-functional projects and driving measurable business impact.
Strong stakeholder management skills with the ability to influence decisions across multiple teams and organizational levels.
Strong analytical skills with the ability to transform complex datasets into clear insights and recommendations.
Experience applying process improvement methodologies such as Lean, Six Sigma, Service Design, Customer Journey Mapping, or similar frameworks.
Excellent problem-solving skills and the ability to structure ambiguous problems into actionable solutions.
Experience working with customer feedback programs, operational KPIs, customer support data, and customer journey analysis.
Strong communication and presentation skills, with the ability to convey complex information to technical and non-technical audiences.
Advanced proficiency in Excel/Google Sheets and data visualization tools (e.g., Tableau, Power BI, Looker) required.
Professional proficiency in English.

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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cx operations empleos en ciudad de méxico, dif

CX Operations Sr. Analyst

CX Operations Analyst

Fraud Operations Manager

CX Consultant

Fleet Operations Intern

CX Specialist Social Media

CX Ops. Fintech Intern

Lider de Analisis de Negocio

Customer Experience - CX Connectivity

Senior Product Manager, Internal Operations Squad (IOPS)

MGF Quality Assurance Analyst

Customer Success Specialist

Senior Project Manager (TELCO)

Customer Experience Associate

Customer Experiencie Consultant

Marketplace Strategy & Planning Sr. Manager

Senior Associate Specialist, Logistics Operations

Implementation Engineer (Cisco/Omnichannel CX) -CONNECT

Senior Warranties Manager

Support Systems Architect - Salesforce

Quiero recibir la alerta de empleo más reciente para cx operations en ciudad de méxico, dif

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