20 publicaciones de empleo destacadas de customer service reliability engineer en ciudad de méxico, dif (¡Están contratando!)

Customer Service Reliability Engineer
Thales —Federal, CDMX
- Tiempo completo
- Oracle
- Informática
- Servicio al cliente
Field Service Engineer
Emerson —Ciudad de México, CDMX
- Tiempo completo
- PMP
- Licenciatura
- Disponible para viajar
Site Reliability Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
Software Engineer (DevOps) - Site Reliability
Revolut —Ciudad de México, CDMX
- Administración de personal
- DevOps
- Experiencia en bases de datos
Site Reliability Engineer (SRE)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Senior Site Reliability Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
Site Reliability Engineer II
Medallia —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Infrastructure & Observability Engineer
SoftwareONE —Ciudad de México, CDMX
- Tiempo completo
- Azure
- DevOps
- Mejora continua
Delivery Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
Field Service Engineer
Zimmer Biomet —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Ensamblaje
- Licenciatura
3d
Senior Systems Engineer
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Java
- Experiencia en bases de datos
Business Operations Site Reliability Engineer
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Senior Site Reliability Engineer
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Delivery Squad Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
Senior Lead – SAP Site Reliability Engineer (FI) - AMS
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Lead Site Reliability Engineer
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Informática
- DevOps
NOC Engineer
Megaport —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Servicio al cliente
Senior Software Engineer, Insights & Reliability Engineering
Crunchyroll, LLC —Ciudad de México, CDMX
- Informática
- SQL
- Licenciatura
Senior Infrastructure & Observability Engineer
SoftwareONE —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- DevOps
Senior Machine Learning Engineer (Remote opportunity)
Hyatt Corporate Office —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo

Quiero recibir la alerta de empleo más reciente para customer service reliability engineer en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Customer Service Reliability Engineer

Thales -
Federal, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Oracle
Informática
Ingeniería de software
Plurilingüe
Servicio al cliente
Inglés
Google Cloud Platform
MongoDB
SQL
Respuesta a incidentes
Licenciatura

Descripción completa del empleo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests are
resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedbacks to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services.

Responsibilities

Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation.
Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved.
Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis.
Write Work Instructions/Incident Response Plans for L1, automate WI based on alert.
Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service.
Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar.
Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage.
Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests.

Qualifications & Experience

Bachelor´s degree in computer science, software engineering, electronics engineering, or related fields.
At least 5 years of experience as an Application Engineer or Reliability Engineer facing customer.
Public cloud environments knowledge such as AWS or GCP.
Data base notions (Mongo DB, SQL, Data Dog, Oracle).
App development background focus.
Fluent in Spanish and English (B2).

Position Requirements

Mexican citizenship or work permit.
Hybrid role, office based in Polanco, Mexico City.
Availability to perform on-call (after hours) shifts once a month.

Say HI and learn more about working at Thales (Click Here)

#LI-JCB

#LI-HYBRID

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Postúlate ahora

Refina tu búsqueda

customer service reliability engineer empleos en ciudad de méxico, dif

Customer Service Reliability Engineer

Field Service Engineer

Site Reliability Engineer

Software Engineer (DevOps) - Site Reliability

Site Reliability Engineer (SRE)

Senior Site Reliability Engineer

Site Reliability Engineer II

Infrastructure & Observability Engineer

Delivery Manager

Field Service Engineer

Senior Systems Engineer

Business Operations Site Reliability Engineer

Senior Site Reliability Engineer

Delivery Squad Manager

Senior Lead – SAP Site Reliability Engineer (FI) - AMS

Lead Site Reliability Engineer

NOC Engineer

Senior Software Engineer, Insights & Reliability Engineering

Senior Infrastructure & Observability Engineer

Senior Machine Learning Engineer (Remote opportunity)

Quiero recibir la alerta de empleo más reciente para customer service reliability engineer en ciudad de méxico, dif

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado