Contact Center Analyst for US
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Access
7d
Retention & Customer experience representative | 2 days off
RUI —Del Valle Centro, CDMX
- $19,000 a $21,000 por mes
- Incluye fines de semana
- Inglés
- Negociación
- Programa de referidos
Postulación rápida
11d
FBS Quality Consultant - Contact Center
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Success Representative
ORBIS Compliance LLC —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
11d
Bilingual Contact Center Representative
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
21h
Latam Order Management Lead (Portuguese required)
PepsiCo —Miguel Hidalgo, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
Remote Trilingual Portuguese - IHG Reservations Sales
InterContinental Hotels Group —Ciudad de México, CDMX
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
FBS Customer Care Agent (Call Center)
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
12d
Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Disponible para viajar
Customer Engagement Coordinator Center of Excellence – Mexico
Eli Lilly —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Análisis de datos
14d
Customer Care Manager (LATAM)
Novibet —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Instructional Designer (Bilingual English/Spanish)
Percepta —Ciudad de México, CDMX
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
Postulación rápida
2h
Trainer (Call Center)
Seguros Confie —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Accounts Payable Accountant (Bilingual)
Marathon Petroleum Company LP —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Customer Retention Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Senior Technical Engineer Contact Center
Johnson Controls —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
Sr Manager, Audit (Bilingual - English)
paypal —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Customer Experience Consultant
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
8d

Quiero recibir la alerta de empleo más reciente para contact us contact center en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Contact Center Analyst for US

PepsiCo -
Miguel Hidalgo, CDMX

Postúlate ahora

Información del empleo

Hace 7 días

Cualificaciones

Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Servicio al cliente
Mantenimiento
Inglés
Microsoft Office
Experiencia en bases de datos
Captura de datos
Mecanografía
Liderazgo

Descripción completa del empleo

Overview:

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities:

The Opportunity

This position contributes to the success of the Pepsi Beverages Company by providing outstanding customer service to customers and employees in the California, Mountain and Midwest Market Units. The agent will answer inbound calls and ensure issues are resolved through the screening and tracking of each request and dispatching to the appropriate Pepsi service team; while also performing follow up on each call to ensure complete resolution.

Your Impact

As Commercial Assoc Analyst your functions would consist of …

Answer and provide outstanding customer service of 50+ calls a day (Based on avg call volume of 500 calls per day)
Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)
Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve < 2% abandonment rate goal for the Pepsi Support Center
Maintain complete and accurate documentation within the Customer Service Center Call Log
Maintain an On Target or better performance rating
Contribute toward team goals and objectives
Contribute toward improving National Customer Survey Score
Communicate with field partners to ensure up-to-date staffing/location contact changes

Qualifications:

Who Are We Looking For?

English language proficiency
Strong PC data entry skills. Typing skills at a minimum of 50+ WPM
Proficient in Microsoft Office Suite - Word, Excel, Outlook and Access. Knowledge of Database Maintenance/creation is preferred
Previous relevant work experience in a customer service-phone based environment
Highly developed listening, analytical, and problem-solving skills
Able to work within a team environment

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Postúlate ahora

Refina tu búsqueda

contact us contact center empleos en ciudad de méxico, dif

Contact Center Analyst for US

Retention & Customer experience representative | 2 days off

FBS Quality Consultant - Contact Center

Customer Success Representative

Bilingual Contact Center Representative

Latam Order Management Lead (Portuguese required)

Remote Trilingual Portuguese - IHG Reservations Sales

Customer Support Representative

FBS Customer Care Agent (Call Center)

Customer Support Executive - REMOTE

Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

Customer Engagement Coordinator Center of Excellence – Mexico

Customer Care Manager (LATAM)

Instructional Designer (Bilingual English/Spanish)

Trainer (Call Center)

Senior Accounts Payable Accountant (Bilingual)

Customer Retention Representative

Senior Technical Engineer Contact Center

Sr Manager, Audit (Bilingual - English)

Customer Experience Consultant

Quiero recibir la alerta de empleo más reciente para contact us contact center en ciudad de méxico, dif

Related Searches

CAREERS TO SMILE ABOUT

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado