20 publicaciones de empleo destacadas de contact center support specialist en ciudad de méxico, dif (¡Están contratando!)

Specialist, Contact Center (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
HelpDesk Support Specialist (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Specialist Operational Workforce Management
InterContinental Hotels Group —Benito Juárez, CDMX
- Incluye días feriados
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Bachillerato
14d
Premium User Experience Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Análisis de datos
- Inglés
- Licenciatura
- Descuento de empleados
Postulación rápida
8d
L2 Support Specialist
NTT Ltd —Ciudad de México, CDMX
- Mantenimiento
- Java
- SQL
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
End User Support Specialist – Level 2
Mapal Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Training Specialist, Customer Support
Hootsuite —Ciudad de México, CDMX
- Mantenimiento
- Presencial
Postulación rápida
20h
Corporate Development M&A Specialist Advisor
NTT Ltd —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Business Intelligence Specialist — Collections Ops
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- SQL
Consumer Insights & Sales Specialist - Hybrid - Mexico City
Circana Tech Mexico —Granada, CDMX
- Correo electrónico
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
Postulación rápida
IT Support Technician (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Payroll Specialist
Epiroc —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
Consumer Insights & Sales Specialist - Hybrid - Mexico City
Circana —Granada, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
Software Development Senior Specialist
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Informática
- Mantenimiento
Market Development Specialist
Shure —Anáhuac I Sección, CDMX
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Mercadotecnia
Specialist, Retail Property & Facilities
Pandora Jewelry —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Mantenimiento
SiteOps Specialist
EarnIn —Ciudad de México, CDMX
- Liderazgo
Postulación rápida
Especialista en Logística Inversa, AMZL Ops Integration
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Ciudad de México, CDMX
- $15,687.50 por mes
- Incluye fines de semana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Tax Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- ERP systems
- Análisis de datos
- Inglés
- Permiso de maternidad y paternidad

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Specialist, Contact Center (Trilingual)

Mastercard -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Francés
Mandarín
Microsoft Excel
Servicio al cliente
Inglés
Microsoft Office
Seguridad informática
Licenciatura
Estimación y pronóstico
Portugués
Atención al cliente
Servicios financieros
Negocios

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Contact Center (Trilingual)

The Contact Center team is seeking a Specialist, Contact Center to support day-to-day customer operations and help advance the customer experience through problem-solving, service excellence, and continuous improvement. The ideal candidate is analytical, highly motivated, and effective in managing customer inquiries, identifying trends, and collaborating across teams. This role also requires professional communication in English to support customers and regional stakeholders, as well as strong AI literacy and a high level of comfort adopting AI-enabled tools to improve efficiency and service delivery.

Job Description Summary
1. Supports day-to-day Cross Border Services operations within the Contact Center, ensuring customer support meets established service standards, SLAs, and XBS policies and procedures.
2. Provides service and support for Mastercard products and services directly to customers across phone, email, chat, and other approved channels.
3. Identifies recurring issues and contributes to process improvement initiatives that enhance service delivery and optimize resources.
4. Performs trend analysis, planning, forecasting, and monitoring, and helps develop business cases to address operational challenges.
5. Investigates and resolves customer inquiries, issues, and service requests in accordance with established policies and procedures, escalating complex matters to senior resources when needed.

Responsibilities:

Supports the investigation and resolution of customer product and service inquiries, issues, and requests under general supervision.
Applies established policies and procedures to assess customer issues, identify trends, and recommend opportunities for improvement.
Collaborates with team members and cross-functional partners on projects and initiatives related to customer support delivery.

About you: Knowledge/ Skills/ Abilities

1. Bachelor’s degree or equivalent experience, preferably in Business Administration or Communication, with 3–5 years of experience in the financial services industry and/or customer service environment.
2. Demonstrated experience in customer support, including the ability to manage multiple priorities, document processes, and contribute to small projects from end to end.
3. Strong written, verbal, and interpersonal communication skills, with the ability to deliver high-quality work, collaborate effectively with stakeholders, and demonstrate AI literacy with a high level of comfort using AI-enabled tools responsibly and effectively.
4. Experience investigating and resolving advanced customer product or service issues and applying customer service standards, processes, and tools.
5. Advanced proficiency in Microsoft Office, including intermediate Excel skills.

Bilingual proficiency required, including advanced English skills; additional proficiency in French, Portuguese, or Mandarin is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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