No Relocation Assistance Offered
Job Number #174161 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Are you a detail-oriented professional looking to drive financial accuracy and maximize working capital efficiency? As a Collections & Deductions Analyst, you will proactively detect, prevent, and resolve collection issues while managing a high-volume portfolio of past-due customer accounts. Reporting directly to the Credit-to-Cash (C2C) Team Lead, you will manage customer account balances, generate past-due notices, and research open deductions related to gross-to-net promotions, vendor compliance, pricing, and adjustments. By pairing financial analysis with strong cross-functional communication, you will partner directly with commercial and logistics networks to resolve dispute roadblocks, secure missing documentation, and directly protect the company from cash flow leakage.
Proactive Portfolio Collections: Monitor and manage outstanding customer account balances, issuing timely past-due notices and contacting clients directly to secure payments and achieve cash velocity targets.
Deduction Research & Validation: Review, track, and analyze open deductions (including pricing, promotions, short-payments, and compliance claims) to determine validity and accelerate resolution within compliance windows.
Dispute Submission & Clearing: Compile required backup documentation from customer portals and internal networks to submit formalized disputes for invalid claims, while systematically clearing valid credit notes and customer paybacks.
Payment Reconciliation: Investigate and resolve unapplied payments, cash application discrepancies, and open account variances to maintain an accurate and up-to-date accounts receivable ledger.
Cross-Functional Collaboration: Notify commercial, finance, and distribution teams of recurring customer issues or missing documentation, escalating critical roadblocks to prevent operational bottlenecks.
Month-End & KPI Reporting: Support the month-end closing process by tracking performance against operational metrics, preparing cash flow estimates, and collaborating on monthly executive portfolio reports.
Education: Bachelor’s degree in Finance, Accounting, Logistics, Business Administration, or a related administrative field.
Experience: 1+ years of progressive professional experience operating within Credit-to-Cash (C2C) or Order-to-Cash (O2C) processing environments.
Language Skills: Fluent verbal and written communication proficiency in English.
Financial Acumen: Foundational understanding of corporate financial statements, working capital metrics, and basic accounting ratios.
Technical Skillset: Strong working knowledge of enterprise resource planning (ERP) systems such as SAP, alongside proficiency in Microsoft Office and Google workspace productivity tools (Excel, Sheets, Slides).
Customer Service Excellence: Prior professional experience operating within a corporate customer service or client-facing business environment, with a demonstrated ability to professionally negotiate account resolutions.
Analytical reporting: Experience leveraging spreadsheet tools to compile transactional data, run formulas, and build structured, scannable operational reports.
Problem-Solving & Agility: A proactive and highly adaptable team player with a strong self-motivated mindset dedicated to identifying workflow simplification and workflow standardization opportunities.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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