10 publicaciones de empleo destacadas de service desk support en aguascalientes, agu (¡Están contratando!)

Junior Application Support Engineer
EPAM Systems, Inc. —Aguascalientes, Ags.
- Incluye fines de semana
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
12d
ABL - Field Services N1
Capgemini —Aguascalientes, Ags.
- Ingeniería
- Microsoft Office
- Reclutamiento
10d
Application Support Engineer
EPAM Systems, Inc. —Aguascalientes, Ags.
- Incluye fines de semana
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
12d
ABL - Field Services N1
Capgemini Sogeti —Aguascalientes, Ags.
- Ingeniería
- Microsoft Office
- Reclutamiento
10d
SharePoint PowerBI Support
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Microsoft Excel
- Microsoft Access
SharePoint PowerBI Support
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Microsoft Excel
- Microsoft Access
Sales Analyst
Capgemini —Aguascalientes, Ags.
- Microsoft Excel
- Azure
- Administración de personal
5d
Sales Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- Microsoft Excel
- Azure
- Administración de personal
5d
SAP BW Consultant
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Informática
- Inglés
SAP BW Consultant
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Informática
- Inglés

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Junior Application Support Engineer
EPAM Systems, Inc. —Aguascalientes, Ags.
Execute service restarts, resets, and validations, batch processes, and critical integrations according to established procedures. Paid time off and sick leave.
12d
ABL - Field Services N1
Capgemini —Aguascalientes, Ags.
Diagnosticar y resolver problemas relacionados con sistemas operativos Windows 10 y Windows 11. Experiencia en soporte a Windows 10 y Windows 11.
10d

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Junior Application Support Engineer

EPAM Systems, Inc. -
Aguascalientes, Ags.

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Información del empleo

Hace 12 días

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Jira
Administración de personal
Gestión de incidentes
Inglés
ServiceNow
Servicios web
Debugging

Descripción completa del empleo

We are looking for a Junior Application Support Engineer to help keep digital channel platforms stable through incident triage, analysis, and resolution. You will run operational tasks, monitor integrations, and work closely with the help desk, Development, Infrastructure, Integrations, and Operations teams. Apply to support reliable services and improve day-to-day operations.

Responsibilities

Diagnose, assess, and resolve moderately complex incidents and requests across digital channels and related applications
Perform troubleshooting and debugging to determine the root cause of functional and technical incidents
Run scripts, controlled queries, and approved operating procedures to restore or validate services
Execute service restarts, resets, and validations, batch processes, and critical integrations according to established procedures
Maintain and track tickets in Freshservice, ensuring high-quality and traceable documentation
Escalate issues to the right teams when specialized support or defect fixes are needed, and coordinate with Development, Infrastructure, Integrations, and Operations teams
Contribute to root cause analysis (RCA) and follow through on corrective actions
Monitor the operational health of key applications and integrations to proactively identify risks
Follow ITIL practices for Incident, Problem, and Request Management
Keep technical documentation current and help build operating procedures
Develop, update, and enhance the Knowledge Base to resolve recurring incidents faster and improve support efficiency
Communicate clearly with users, technical teams, and business areas throughout incident management

Requirements

Hands-on experience in application or digital channel support, typically 0-1 years
Practical background in debugging, log review, and transaction tracing
Ability to run basic scripts and queries in controlled production environments
Working knowledge of integrations, APIs, and web services
Familiarity with ticketing tools such as Freshservice, ServiceNow, or Jira Service Management
Understanding of ITIL processes and terminology
Clear verbal and written communication skills
Service-minded approach with strong documentation and follow-up habits
Analytical ability to spot patterns, correlate events, and speed up incident resolution
Capability to stay effective under pressure during critical incidents and maintenance windows
Availability for 24/7 rotating shifts, including weekends and holidays, per the operational calendar
Willingness to take part in on-call duty and support critical business incidents when needed
English proficiency at B1+ (intermediate) level

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

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service desk support empleos en aguascalientes, agu

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