Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
As a SharePoint & Power BI Support Analyst at Capgemini, you will provide operational and ticket-based support across a Microsoft technology ecosystem, ensuring business users receive timely and effective assistance. You will be responsible for resolving issues related to Power BI, SharePoint, Excel, user access management, and selected third-party applications.
This role is ideal for a professional with strong troubleshooting skills, experience supporting Microsoft platforms, and the ability to thrive in a fast-paced, high-volume support environment.
Responsibilities & Scope
- Provide high-volume, ticket-based support for business users across multiple applications and platforms.
- Support and troubleshoot issues related to:
- Power BI
- SharePoint Online and SharePoint On-Premises
- Microsoft Excel
- Assist with basic security administration, including user access requests, permissions management, and application access support.
- Support business-critical third-party applications such as MRI, Argus, Nexus Payable, and other enterprise tools.
- Investigate, troubleshoot, and resolve technical issues while meeting established service levels and performance standards.
- Escalate complex issues when required and collaborate with cross-functional teams for resolution.
- Document incident resolutions, troubleshooting steps, and support procedures.
- Contribute to continuous improvements in support processes and knowledge management.
- Provide coverage aligned with business and operational requirements, including collaboration across global delivery teams.
Your Profile
- Customer-focused mindset – Delivers a positive support experience and ensures timely issue resolution.
- Strong troubleshooting skills – Able to identify root causes and resolve technical issues efficiently.
- Microsoft ecosystem knowledge – Comfortable supporting Power BI, SharePoint, Excel, and related technologies.
- Collaborative team player – Works effectively with business users, technical teams, and support organizations.
- Adaptable and service-oriented – Thrives in a fast-paced, ticket-driven support environment with changing priorities.
Technical Requirements
- Hands-on experience supporting:
- Power BI
- SharePoint Online
- SharePoint On-Premises
- Microsoft Excel
- Experience managing:
- User access requests
- Permission assignments
- Basic security and application access support
- Experience working in a ticket-based support environment with high case volumes.
- Knowledge of incident management, problem resolution, and service desk processes.
- Ability to document solutions and communicate effectively with technical and non-technical users.
Nice to Have
- Experience supporting enterprise applications such as:
- Exposure to hybrid support delivery models (Onshore, Nearshore, Offshore).
- Experience supporting users across multiple time zones.
- Knowledge of ITIL-based support practices.
Data analysts import, inspect, clean, transform, validate, model, or interpret collections of data with regard to the business goals of the company. They ensure that the data sources and repositories provide consistent and reliable data. Data analysts use different algorithms and IT tools as demanded by the situation and the current data. They might prepare reports in the form of visualizations such as graphs, charts, and dashboards.
The roles plays a critical role in leveraging data analysis to provide insights and recommendations to the stakeholders. Technical skills combined with consulting skills to support decision making, drive business growth, and deliver value through data driven insights.
What you’ll love
- Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies)
- Tech solutions and projects driving societal impact and paving the way for a sustainable future
- Well-being hub and different wellbeing initiatives
Need to know
- Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.
- Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.
- Coverage Model: Flexible support model with opportunities to work within onshore, nearshore, offshore, or hybrid delivery structures. Preferred availability aligned with West Coast business hours.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications are welcome and will be considered based on merit against the job and/or experience for the position.
