Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The SAP ABAP Technical Analyst is responsible for providing technical support and development across the SAP modules implemented within the organization. The role involves analyzing, correcting, and enhancing programs, function modules, interfaces, forms, user exits, enhancements, and custom objects. The analyst also actively participates in testing cycles, technical validations, release activities, and stabilization processes within the AMS model, ensuring alignment with corporate standards, best practices, and business requirements.
1) Technical Incident and Request Management (AMS)
Analyze, diagnose, and resolve incidents related to ABAP developments, including reports, interfaces, function modules, BADIs, BAPIs, user exits, and other custom enhancements.
Handle technical requests by assessing impact, feasibility, effort, and alignment with development standards.
Provide support and corrective actions for technical objects that interact with various SAP functional modules (FI, MM, SD, PP, HR, CAR, PI/PO, etc.).
2) ABAP Object Development and Maintenance
Perform adjustments, corrections, and enhancements to existing ABAP developments, including:
Classical and ALV reports
Interfaces (RFC, IDoc, API)
Forms (SmartForms, Adobe Forms, SAPScript)
Enhancements (User Exits, BADIs, Enhancement Points)
Batch Jobs
OData services (when applicable)
Review technical dependencies and ensure compatibility across SAP components.
3) Technical Validation and Testing
Participate in functional and technical testing (SIT/UAT), validating the correct operation of developments and applied fixes.
Ensure technical quality through code reviews, performance validation, consistency checks, and adherence to standards.
Prepare technical evidence and document results for each testing cycle.
4) Cross‑functional Collaboration and Support
Collaborate with functional analysts across modules and technical teams (PI/PO, Basis, DBAs, Integration) to jointly resolve incidents.
Provide technical support during release activities, maintenance windows, and post‑release stabilization.
Maintain clear communication with key users and IT teams to ensure accurate understanding of requirements.
5) Technical Documentation and Operational Compliance
Document developed or modified objects, including technical specifications, diagrams, process flows, dependencies, and evidence.
Maintain the team’s technical repository updated and aligned with governance standards.
Ensure compliance with versioning policies, transport procedures, and change‑control guidelines within the AMS model.
6) Continuous Improvement
Identify opportunities for improvement in code quality, performance, integrations, and technical processes.
Propose refinements or refactoring to enhance stability, efficiency, and traceability.
Contribute to standardization, automation, and operational improvement initiatives.
Who You Are
Required Technical Knowledge
ABAP Core
ABAP OO
ALV / Classic and Modern Reports
RFC, BAPI, BADI, User Exits
Enhancements Framework
Batch Input / Call Transaction
SmartForms, Adobe Forms, SAPScript
Batch Jobs & Background Processing
Integrations and Connectivity
IDocs (structure, processing, debugging)
APIs / OData Services (preferred)
Familiarity with SAP PI/PO or SAP CPI integration scenarios (preferred)
SAP Tools
SE80, SE38, SE37, SE24, SE11, SE41, SE93
ST22, SM37, SM36, WE02/WE05, SE16/SE16H
Additional Preferred Skills
Advanced debugging
Performance tuning and optimization
Basic SQL and data structure knowledge
Understanding of organizational development standards
Familiarity with ITIL practices and AMS operating models
Soft Skills
Strong technical analysis and structured problem‑solving
Clear communication with functional and technical teams
Ability to prioritize and manage multiple tasks
Capability to solve complex technical issues
Results‑oriented mindset and commitment to continuous improvement
Collaborative approach with a multidisciplinary perspective
Education and Certifications
Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field
SAP ABAP certification or SAP Learning Hub training (preferred)
ITIL certification (preferred)
Experience
Prior experience providing technical SAP support within an AMS model
Demonstrable experience in ABAP development ( 5+ years )
Experience maintaining SAP production environments
Preferred experience in implementation, rollout, or stabilization projects
Experience in retail environments and familiarity with Palacio de Hierro operational procedures (preferred)
Work Model
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
