2 publicaciones de empleo destacadas de sr cust exp specialist en san luis potosí, slp (¡Están contratando!)

Sr Cust Exp Specialist
Honeywell —San Luis Potosí, S. L. P.
- Tiempo completo
- Oracle
- Administración de personal
- Servicio al cliente
Lead Cust Exp Specialist
Honeywell —San Luis Potosí, S. L. P.
- Tiempo completo
- Microsoft Excel
- Oracle
- Licenciatura
6d

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Lead Cust Exp Specialist
Honeywell —San Luis Potosí, S. L. P.
As a Lead Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving…
6d
Sr Cust Exp Specialist
Honeywell —San Luis Potosí, S. L. P.
In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate…
6d

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Sr Cust Exp Specialist

Honeywell -
San Luis Potosí, S. L. P.

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Información del empleo

Tiempo completo

Cualificaciones

Oracle
Administración de personal
Servicio al cliente
ERP systems
Microsoft Office
Licenciatura
Negocios
Cadena de suministro
Experiencia en oficina

Descripción completa del empleo

As a Sr Cust Exp Specialist here at Honeywell, you will play a crucial role in managing complex customer interactions and ensuring high levels of customer satisfaction. You will be responsible for handling inquiries related to orders, shipments, repairs, and returns, while collaborating with various departments to resolve issues efficiently.

You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule.

In this role, you will impact the overall customer experience by driving process improvements, managing order lifecycle activities, and acting as a key point of contact for customer concerns to enhance operational efficiency and customer loyalty.

Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (“AIP”). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.

YOU MUST HAVE

6 months to 1 year of customer service experience with a focus on complex customer interactions and order management.
Experience in process improvement initiatives and root cause analysis (RCA).
Ability to manage multiple priorities and work effectively in a cross-functional team environment.

WE VALUE

Bachelor’s Degree in Business, Supply Chain, or related field.
Strong knowledge of ERP systems such as SAP and Oracle, and proficiency in Microsoft Office
Experience working in a multinational and multi-disciplinary team environment.
Strong analytical skills and ability to implement corrective actions.

#LI-Hybrid

Analyze and resolve complex customer service issues, including order discrepancies, shipment delays, and product returns.
Manage end-to-end order processing activities such as order entry, expediting, change orders, and returns.
Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to ensure timely resolution of customer inquiries.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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