20 publicaciones de empleo destacadas de implementation consultant lead en desde casa (¡Están contratando!)

Implementation Consultant - Lead
Sprinklr —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de redes sociales
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
11d
Implementation Consultant Lead NetSuite
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- Home Office (Desde casa)
- ERP systems
- Mejora continua
- Experiencia en manufactura
Postulación rápida
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- Home Office (Desde casa)
- Oracle
- Administración de personal
- Informática
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- Medio tiempo
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- ERP systems
- Inglés
Postulación rápida
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- Tiempo completo
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- Administración de personal
- Informática
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Microsoft Solutions Consultant
ScaleWise —Desde casa
- $28,000 por mes
- Tiempo completo
- Home Office (Desde casa)
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- Inglés
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- Tiempo completo
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- Bilingüe
- Azure
- Inglés
Managing Consultant
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- Home Office (Desde casa)
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- Home Office (Desde casa)
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- PMP
- Inglés
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AEM Performance Tester (Mexico-remote)
Blue Acorn iCi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Contratos
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Principal Strategic Cyber Security Consultant, Mandiant
Google —Desde casa
- Home Office (Desde casa)
- Informática
- Inglés
- Licenciatura
Senior DevOps & Infrastructure Consultant (Migration)
STX Next —Desde casa
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
Workday Associate Project Manager (Mexico)
TopBloc —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Descuento de gimnasio
Murex Configuration and Release Manager
Luxoft —Desde casa
- Home Office (Desde casa)
- Administración de personal
- DevOps
- Inglés
Senior Salesforce Administrator
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Microsoft Excel
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- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
Data Science Consultant
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- SQL
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
Senior ServiceNow FSM Consultant | Remote
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- $110,000 a $115,000 por mes
- Tiempo completo
- Home Office (Desde casa)
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- Inglés
Postulación rápida
CyberSecurity Consultant
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- Microsoft Access
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Sr ServiceNow Technical Consultant
Vector 70 —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Inglés
- JavaScript
Postulación rápida
CRM Senior Business Systems Analyst
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Salesforce
- ERP systems
8d

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Implementation Consultant - Lead

Sprinklr -
Desde casa

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Información del empleo

Tiempo completo
Hace 11 días

Beneficios

Programa de tutoría a empleados
Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

TCP
Administración de personal
Plurilingüe
Gestión de redes sociales
Centro de llamadas
Salesforce
Análisis de negocios
Inglés
VoIP
JavaScript
Webex
Recursos humanos
TCP/IP
Requisitos comerciales
Groovy
Habilidades de comunicación

Descripción completa del empleo

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

What You'll Do:

Configure the Sprinklr product for various brands and industries following high standards of delivery and quality

Constant learning and collaborating with the team to develop best practices on product configuration

Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:

Provide social insights and recommendations to support clients' business practices

Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionalities

Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.

Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions

Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

Provide consulting advise to clients about Sprinklr platform during different phases of project implementation

What makes you qualified?

Strong analytical and problem-solving skills.

Excellent communication skills, both written and verbal.

A drive to dig into the details of a system or process to solve customer problems.

Desire and ability to rapidly learn a wide variety of new technical skills.

Self-motivated, takes initiative, assumes ownership.

Ability to work in a highly collaborative and fast-paced environment.

Enthusiastic, professional, with a focus on customer success

Excellent listening skills to fully understand the customer value requirements

Passion for solving client challenges and commitment to client delight

Strong customer handling skills and willingness to serve customers across various time zones.

Spanish and English languages business proficiency mandatory

Technical Skills (candidate should have at least any 1 experience from below)

Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.

Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing

Should have knowledge in CTI or Voice recording products

Experience on VOIP, Dialer, ACD, IVR, SBC

Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.

Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.

Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management

Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.

Have experience in Groovy and Javascript

You know you're successful:

Customer-obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments

Capable to work effectively under tight deadlines and juggle several assignments simultaneously

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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