20 publicaciones de empleo destacadas de learning platform en cuauhtémoc cdmx (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Learning Analyst (Temporal)
PepsiCo —Miguel Hidalgo, CDMX
- Por temporada
- Bilingüe
- Administración de personal
- ERP systems
9d
Lead Learning Experience Designer
Wikimedia Foundation —Ciudad de México, CDMX
- $117,437 a $177,624 por año
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
6d
Docente Virtual de Organización de Eventos y wedding planner
Aprende Institute —Ciudad de México, CDMX
- Incluye fines de semana
- Experiencia en manufactura
- Habilidades de comunicación
- Horarios flexibles
Postulación rápida
Docente Virtual de Atención y Servicio al Cliente
Aprende Institute —Ciudad de México, CDMX
- $6,000 por mes
- Todos los fines de semana
- Servicio al cliente
- Habilidades de comunicación
- Experiencia en enseñanza
Postulación rápida
Client Service Account Manager - Trade and Working Capital LATAM
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- $64,600 a $87,500 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Instructional Designer (Temporal)
PepsiCo —Miguel Hidalgo, CDMX
- Por temporada
- Bilingüe
- Administración de personal
- ERP systems
9d
Machine Learning Platform Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Experiencia en bases de datos
Agente bilingüe (tech support only!) lunes a viernes
Computacenter Mexico —Juárez, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Descuento de empleados
Postulación rápida
Learning and Development Coordinator - English speakers
Aon Corporation —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Pay Platform Manager
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- DevOps
- Mantenimiento
PR Specialist (Especialista de Relaciones Públicas) - Mexico City, Mexico (Hybrid)
Clara —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Habilidades de organización
9d
Compliance Manager Project Intern (TikTok Shop Compliance) - 2026 Start (BS/MS)
TikTok —Ciudad de México, CDMX
- Administración de personal
- Maestría
- Licenciatura
Head of Marketing LATAM
Dyson —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
UX Design Associate Manager
PepsiCo —Miguel Hidalgo, CDMX
- Azure
- DevOps
- Investigación
R&D Product Manager
PepsiCo —Azcapotzalco, CDMX
- Administración de personal
- Inglés
- Licenciatura
14d
Delivery Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
Evaluador en Implementación de habilidades socioemocionales y metodologías
Aprende Institute —Ciudad de México, CDMX
- Trabajo híbrido
Postulación rápida
Data Science and Machine Learning Engineer
ETAP —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Experiencia en bases de datos
- SQL
Redactor/a Creativo/a
Aprende Institute —Ciudad de México, CDMX
- Español
- Inglés
- Habilidades de presentación
Postulación rápida

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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learning platform empleos en cuauhtémoc cdmx

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Learning Analyst (Temporal)

Lead Learning Experience Designer

Docente Virtual de Organización de Eventos y wedding planner

Docente Virtual de Atención y Servicio al Cliente

Client Service Account Manager - Trade and Working Capital LATAM

Junior Instructional Designer (Temporal)

Machine Learning Platform Engineer

Agente bilingüe (tech support only!) lunes a viernes

Learning and Development Coordinator - English speakers

Pay Platform Manager

PR Specialist (Especialista de Relaciones Públicas) - Mexico City, Mexico (Hybrid)

Compliance Manager Project Intern (TikTok Shop Compliance) - 2026 Start (BS/MS)

Head of Marketing LATAM

UX Design Associate Manager

R&D Product Manager

Delivery Manager

Evaluador en Implementación de habilidades socioemocionales y metodologías

Data Science and Machine Learning Engineer

Redactor/a Creativo/a

Quiero recibir la alerta de empleo más reciente para learning platform en cuauhtémoc cdmx

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