20 publicaciones de empleo destacadas de services specialist en ciudad de méxico (¡Están contratando!)

Senior Specialist, Customer Success Operations & Enablement
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Senior Specialist, Employee Services
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Mejora continua
5d
Cash Operations Specialist
CoinFlip —Benito Juárez, CDMX
- $17,000 a $24,000 por año
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Administración del tiempo
Postulación rápida
Presentation Specialist (Operations Associate)
Integreon Intermediate LLC —Juárez, CDMX
- $120,000 a $156,000 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Technical Back Office Specialist – Wind Services
Grupo EOSOL —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
Safety & PV Specialist I - Mexico Hybrid
Syneos - Clinical and Corporate - Prod —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Implementation Specialist - Client Services
NASDAQ —Mariano Escobedo, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Análisis de datos
Bilingual Moving Sales & Quoting Specialist (Remote)
Hyre —Ciudad de México, CDMX
- $19,841.59 a $20,884.52 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
Lead Specialist - Technology Support Services
Wesco —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
11d
Spanish Audio Specialist - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- $11.00 a $30.65 por hora
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Client Outreach Onboarding Specialist
Bank of America —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Event Operations Specialist, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Administración de personal
- Mercadotecnia
- Salesforce
13h
Associate Specialist, Customer Service
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
10d
Control Tower Operation Specialist (OM)
Ericsson —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
5d
Product Sensory Specialist (175109)
Colgate-Palmolive —Miguel Hidalgo, CDMX
- Inglés
- Experiencia en bases de datos
- Licenciatura
10d
Americas Analytics Client Service Specialist
MSCI —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- C++
- Permiso de maternidad y paternidad
8d
Senior Specialist Technology Solutions
Nestlé —Granada, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
12h
Associate Specialist, Product Operations-3
Mastercard —Ciudad de México, CDMX
- $404,000 a $626,000 por año
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Accounts Payable Specialist
Sonepar México —Ciudad de México, CDMX
- $40,000 a $50,000 por mes
- Tiempo completo
- Microsoft Excel
- Oracle
- ERP systems
- Seguro de vida
- Programa de referidos
Postulación rápida
13d
Product Sensory Specialist
Colgate-Palmolive —Ciudad de México, CDMX
- Inglés
- Experiencia en bases de datos
- Licenciatura
10d

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Senior Specialist, Customer Success Operations & Enablement

Mastercard -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Inglés
Seguridad informática
Licenciatura
Portugués
Ciberseguridad
Gestión de cuentas
Mercadotecnia B2B

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Success Operations & Enablement

Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing the Business:

Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data

Technical & Program Readiness:

Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

All About You:

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Spanish and fluent English (advanced Portuguese highly desirable)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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services specialist empleos en ciudad de méxico

Senior Specialist, Customer Success Operations & Enablement

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Quiero recibir la alerta de empleo más reciente para services specialist en ciudad de méxico

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