20 publicaciones de empleo destacadas de it support en colonia santa fe cdmx (¡Están contratando!)

Customer Support Executive - REMOTE
Manatal Co LTD —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
SAP MM & CPI Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
Application Support Analyst 2
BlackLine —Ciudad de México, CDMX
- Microsoft Office
- SQL
- Licenciatura
Technical Support Engineer
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- SQL
13d
Representative, Infrastructure Specialist - Early Professional Hire
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Informática
- Licenciatura
Product Support Analyst
Infor —Ciudad de México, CDMX
- Oracle
- ERP systems
- Experiencia en bases de datos
End User Support Engineer
Cognizant —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Access
- Habilidades de comunicación
4d
FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
13d
Ingeniero de Soporte Técnico (Presencial Tlalnepantla)
DXC Technology —Tlalnepantla, Méx.
- Tiempo completo
- Informática
- Ingeniería
- Licenciatura
5d
SAP FI – Financial Accounting (Full Scope)
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
SAP PI‑PO / CAR Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- SQL
Service Desk Technician I
Sonepar México —Ciudad de México, CDMX
- $25,000 a $35,000 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro de vida
- Programa de referidos
Postulación rápida
7d
Acceleration Center - Business & Supply Chain Operations (BSCO) - Epic - Patient Access - Experienced Associate
PwC —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en bases de datos
- Disponible para viajar
SAP FI Consultant – Financial Services (FSS)
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Technical Support/ Mac and Windows «Advisor» Hybrid
Information Technologies Consultant Home S.A. de C.V. —Ciudad de México, CDMX
- Inglés
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
Gestor de Incidentes
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Presencial
Technical Support representative
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Sin título de educación superior
Postulación rápida
Gestor de Problemas
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Mejora continua
Service Desk Manager
Arrivia, Inc. —Del Valle Centro, CDMX
- Administración de personal
- Servicio al cliente
- Inglés

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Customer Support Executive - REMOTE

Manatal Co LTD -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Ventas SaaS
Administración de personal
Informática
XML
Plurilingüe
Inglés
Usabilidad
ServiceNow
Atención al cliente
Liderazgo
Tecnologías de la información

Descripción completa del empleo

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital.

Manatal has a global presence and is trusted by thousands of businesses in over 135 countries. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

Customer Support Executive (Spanish & English) - 4:00 AM – 1:00 PM (CST, UTC-6)

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

For candidates in Latin America, this equals:

São Paulo — 7:00 AM

4:00 PM
1:00 PM
4:00 PM
2:00 PM
2:00 PM
3:00 PM
1:00 PM
3:00 PM

Responsibilities

Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
Handling customers with a consummately professional attitude.
Other tasks assigned by the CEO and Management

Required Skills and Experience

2+ years of related Customer Support experience.
Spanish and English Speaking - Must
Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
Understanding of common operating systems (Windows, MacOS) and Software applications
Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
Able and comfortable working in the time allocation.
Proven leadership skills in both independent and team environments.
High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
Demonstrated success in a B2B sales environment.
A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

Working with Manatal

This role is based at our Bangkok office in the heart of the city center
As a team of diverse cultures and nationalities, English language proficiency is required
We enjoy collaborating in person and the team is working on-site

Why you'll enjoy working with Manatal

Well-funded start-up backed by Surge & Sequoia
Be part of one of the fastest-growing B2B SaaS start-ups in the region
You will be collaborating with talented individuals in the industry
Join a lively and highly international team
Indulge in a challenging and innovative working culture
Attractive medical healthcare plan
Personal development allowance
2 weeks of work from anywhere per year
Regular fun team-building activities
Company trip

Apply on our Careers Page

If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5

Get to know more about us and our product: www.manatal.com
Watch Manatal's product demo: https://manatal.wistia.com/medias/vobnq7lvm1

Manatal Hiring

At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para it support en colonia santa fe cdmx

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