As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations
Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.- Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
- Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
- Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
- Use data-driven insights to guide decision-making.
- Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
- Proactively identify and avert customer-facing issues related to order reliability.
- Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
- Understand and adhere to global process service levels to ensure consistent quality.
- Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
- Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
- Conduct root cause analysis to identify areas for improvement in our processing.
- Drive initiatives to enhance efficiency and effectiveness.
- Support all Align products and regions that utilize the global order and delivery process.
Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.- Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics)
- Exposure to automation tools (e.g., Power Automate) and digital workflow optimization
- Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
- Interest in continuous learning, particularly in AI, data analytics, and process automation
- Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
- Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
- Basic knowledge in SAP / ERP systems, preferably.
- Applies basic knowledge of processes and procedures to ensure efficient operations.
- Comfortably handles problems of limited scope and seeks solutions.
- Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
- Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
- Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
- Ensures accuracy and precision in work.
- Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
- Able to work independently with minimal supervision, taking initiative to drive tasks forward.
- Proactively identifies opportunities for improvement.
Specific language requirements
Advance English
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
