Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.
Technical Operations Engineer
Mexico City Office - Hybrid: 4 days in the office, 1 day working from home
We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.
Why Ebury?
- High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.
- Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.
- Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.
- Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.
- Continuous Growth and Development: Benefit from our career map, regular reviews, and training opportunities to advance your career and reach your full potential.
What you will do:
- Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
- Verify and document issues and bugs for accurate tracking and escalation.
- Manage incidents, including communication with stakeholders and coordination with development teams.
- Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
- Partner with trusted vendors to resolve service events.
- Work with software development engineers to enhance processes and conduct code reviews.
- Work on a collaborative rotation (shifts) to cover support on different time zones.
- Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.
What we expect from you:
- Experience providing Level 2 (L2) support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Software development experience, particularly with Python.
- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
- English proficiency is required.
Nice to have:
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
- Knowledge of Spanish or Portuguese is a bonus.
- Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, Terraform, and Observability.
Not feeling like you meet all the requirements? That's OK! No one fits a job description perfectly, and there are no perfect candidates.
Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!
At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
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About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we're always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Important Security Notice for Job Applicants:
Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.
Notice to Recruitment Agencies and Search Firms:
Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.
AI Transparency Statement:
Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.
