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Medical Customer Service Representative
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
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Medical Customer Service Representative

Pavago
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Plurilingüe
Servicio al cliente
Slack
Inglés
Bachillerato
Registros médicos
Licenciatura
Recursos humanos
Habilidades de comunicación

Descripción completa del empleo

Medical Customer Service Representative (Bilingual English/Spanish) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Language Requirement: Fluent English & Spanish (Written + Verbal)

About the Role

We’re hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support.

This role is ideal for someone who is:

Patient-focused
Empathetic
Organized
Detail-oriented
Comfortable in a fast-paced healthcare environment

You’ll serve as a primary point of contact for patients across:

Phone support
Email communication
Chat support
Appointment coordination
Billing and insurance inquiries

This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow.

What You’ll DoPatient Support & Communication

Respond to patient inquiries via:
Phone
Email
Chat
Provide clear information regarding:
Medical services
Appointment scheduling
Billing questions
Insurance-related inquiries
Deliver compassionate, patient-first customer service in every interaction
Maintain professionalism, empathy, and responsiveness throughout the patient journey

Appointment Scheduling & Service Coordination

Assist patients with scheduling and rescheduling appointments
Coordinate with internal healthcare and support teams
Ensure timely follow-up and issue resolution
Escalate complex patient concerns appropriately while maintaining trust and clarity

CRM Documentation & Compliance

Maintain accurate patient interaction records within the CRM
Ensure documentation is complete, organized, and compliant
Follow HIPAA, confidentiality, and healthcare data security standards
Protect patient information and maintain privacy at all times

Customer Service & Issue Resolution

Troubleshoot service-related or platform-related issues
Resolve patient concerns efficiently and professionally
Support positive patient experiences across all communication channels
Adapt quickly to changing workflows, tools, and operational updates

Team Collaboration & Operational Support

Communicate effectively with internal teams to improve workflow efficiency
Participate in onboarding, training, and ongoing development sessions
Contribute to process improvements and support team collaboration

RequirementsExperience

Minimum 1 year of customer service experience
Healthcare, medical support, or patient services experience preferred

Language Skills

Fluent English and Spanish communication skills (written and verbal)

Technical Skills

Experience using:
CRM systems
Slack
Zoom
Remote communication tools
Comfortable managing multiple communication channels simultaneously

Education

High school diploma required
Associate’s or Bachelor’s degree preferred

Work Environment

Reliable remote work setup and stable internet connection
Ability to work aligned with LATAM/U.S. business hours

Nice to Have

Experience with:
Appointment scheduling
Insurance verification
Medical billing support
Patient coordination
Experience supporting patients through:
Phone
Email
Live chat
Familiarity with healthcare compliance and confidentiality standards

What a Typical Day Looks Like

Respond to patient inquiries across phone, email, and chat
Schedule appointments and assist with service-related questions
Update CRM records and maintain accurate documentation
Coordinate with internal teams to resolve patient concerns
Support patients with professionalism, empathy, and urgency
Maintain compliance and confidentiality standards throughout the day

In short: you’ll help patients feel supported, informed, and cared for throughout their healthcare experience.

Key Metrics (KPIs)

Response time and issue resolution efficiency
Accuracy and completeness of CRM documentation
Patient satisfaction and service quality scores
Compliance with confidentiality and security standards
Reliability, attendance, and responsiveness

Why This Role Stands Out

Fully remote healthcare customer support opportunity
Consistent hiring and long-term growth potential
Strong focus on patient experience and meaningful support work
Opportunity to develop experience in:
Healthcare operations
Medical customer service
Patient coordination
Healthcare communication systems
Growth opportunities into:
Patient Success Specialist
Medical Operations Coordinator
Healthcare Support Lead

Interview Process

Initial Screening Call
Interview with Pavago Recruiter
Client Interview
Offer & Onboarding

Apply Now

If you:

Enjoy helping people and solving problems
Communicate with empathy and professionalism
Thrive in fast-paced customer support environments
Want to grow within healthcare support and patient services

This is a strong opportunity to build a long-term remote career in healthcare customer support.

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