14 publicaciones de empleo destacadas de technical trainings engineer en monterrey, nle (¡Están contratando!)

Tech Support Engineer
Vistance Networks —Apodaca, N. L.
- Salesforce
- Inglés
- Licenciatura
4d
Training Program Manager, AI-First PM Training
First Principles —Monterrey, N. L.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
21h
Cloud Network Admin
Epicor —Monterrey, N. L.
- Tiempo completo
- Azure
- Informática
- ERP systems
6d
Sr. AI Engineer
Corning —Obispado, N. L.
- Azure
- Informática
- Inglés
Warehouse Team Leader
Gentherm —Monterrey, N. L.
- Bilingüe
- Microsoft Excel
- Administración de personal
Business Operations Manager
Epicor —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Salesforce
- ERP systems
10d
Sr. Electrical Engineer.
Vertiv —Santa Catarina, N. L.
- Diagramas
- CAD
- Licenciatura
Tooling Maintenance Engineer
OPmobility —Monterrey, N. L.
- AutoCAD
- Mantenimiento
- Inglés
Data Engineer
Cognizant —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- SQL
- Mejora continua
4d
SITE MANUFACTURING AUTOMATION PROFESSIONAL
OPmobility —Monterrey, N. L.
- Maestría
- Mejora continua
4d
SAP Developer
KION Group AG —Guadalupe, N. L.
- DevOps
- Inglés
SAP CPQ Engineer
KION Group AG —Guadalupe, N. L.
- Tiempo completo
- Licenciatura
Safety, Health & Environmental Intern
Atlas Copco Group —Monterrey, N. L.
- Sin necesidad de experiencia
Sr. Engineer, Advanced Manufacturing Automation
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Maestría
- Ensamblaje
- Controlador Lógico Programable
7h

Related jobs to explore

Based on your search for technical trainings engineer

Quality Engineer
Elong Tech —García, N. L.
Responsible for daily management, guidance, training and evaluation of quality inspector. Prepare the PPAP and/or coordinate activities to complete the PPAP…
$30,000 a $35,000 por mes
Postulación rápida
Metrology Engineer
Current Power Technologies —Parque Industrial Acueducto, N. L.
Minimum of 3 years of experience in a similar role within the automotive or metal manufacturing industry. Bachelor's Degree in Metrology Engineering, Mechanical…
$30,000 a $45,000 por mes
Postulación rápida

Quiero recibir la alerta de empleo más reciente para technical trainings engineer en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

technical trainings engineer jobs near monterrey, nle

Empleos de Tooling Engineer en Monterrey, N. L.

Empleos de Program Manager en Monterrey, N. L.

Empleos de Data Engineer en Monterrey, N. L.

Empleos de Tooling Engineer en Guanajuato

Empleos de Tooling Engineer en Ciudad Juárez, Chih.

Empleos de Troqueles, Tooling, Matriceria en Saltillo, Coah.

Empleos de Tooling Engineer en Saltillo, Coah.

Empleos de Tooling Engineer en Querétaro, QRO.

Empleos de Ai Engineer Jr en Apodaca, N. L.

Empleos de Electrical Engineer en Ciudad De México

Empleos de Summer Intern en Monterrey, N. L.

Empleos de Medical Health en Ciudad De México

Empleos de Intern It en Querétaro, QRO.

Empleos de Warehouse Supervisor en Mexicali, B.c.

Empleos de Warehouse Lead en Azcapotzalco, Cdmx

Empleos de Lead Data Scientists en Ciudad De México

Empleos de R&d Engineer en Ciudad De México

Empleos de Senior Automation Engineer en Aguascalientes, AGS.

Empleos de Industrial Engineer en Desde Casa

Empleos de Senior Engineer en Tijuana, B.c.

Tech Support Engineer

Vistance Networks
Apodaca, N. L.

Postúlate ahora

Información del empleo

Hace 4 días

Cualificaciones

Jira
CCNP
Plurilingüe
Salesforce
CCNA
Inglés
Bash
Licenciatura
Atención al cliente
Linux
Python
Shell Scripting
Debugging
Juniper

Descripción completa del empleo

Req ID: 81671

Location:

Apodaca, Other, Mexico

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Job Summary

Provides technical support to customers for ARRIS products or to ARRIS partner products as they diagnose, troubleshoot, repair, debug, and maintain products. Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers. May be involved in customer installation and training. Provides support to customers/users for products that are highly technical or sophisticated. After hours, and on-call support may be required.

General Summary

The Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in CommScope products to our ANS customers.

Duties & Responsibilities

Be the first technical point of contact for the customer
Should possess the ability to manage critical (S1) cases soon after the training
Demonstrate the ability to work with the Escalation team and/or Engineering teams to manage escalated cases
Work closely with SE (Sales Engineering) teams internally on larger networks and more complex issues
Identify customers’ problems/issues and assist them to resolve issues while consistently providing great Customer Experience
Identify and reproduce customer technical problems in a test/lab environment
Work on day-day tickets, follow up with clients, provide feedback, and seek problems through resolution
Ensure proper case documentation and closure
Generate clear and concise documentation in the form of case notes, technical tips, articles, and white papers
Contribute to the knowledge base by creating KB articles
Notify and discuss with Senior, Staff, Senior Staff or Principal Engineers on calls and emails that require assistance
Timely handoff (escalation) of cases that require advanced technical investigation by the Escalation Team
Manage customer expectations and make sure the customer is receiving the highest quality of service
Document customer issues for future reference and build a knowledge base of the solutions given to the customer
Actively participate in training and improve product and process knowledge
Strict adherence to Service Level Agreement KPIs
Understand the SLA’s and work/align style of working towards meeting them

Skills Required

0-2 years of customer support experience

Bachelor’s degree in systems Engineering, or related field

Multiple language skills (English & Spanish)
Preferably worked as a Tech Support engineer
Excellent written and oral communication ability, including formal presentation skills to customers, partners, and support teams
Networking Basic expertise
Linux Basic Expertise
Experience providing support to direct customers, resellers, and field personnel in resolving company product-related issues
Experience working in a support lab environment for problem replication

You will excite us if you have

Working Knowledge of Salesforce and JIRA
Experience working with Linux, Bash, Python scripting
Experience working in (or with) a vendor: Cisco, Juniper (routers, switches), Arista, Extreme Networks, Dell, HP, Alcatel.
Relevant industry accreditations/certifications: CCNA, CCNP- R&S, JNCIA, JNCIS-ENT/DC

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

#LI-MN1

Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

; ;

Postúlate ahora

Refina tu búsqueda

technical trainings engineer empleos en monterrey, nle

Tech Support Engineer

Training Program Manager, AI-First PM Training

Cloud Network Admin

Sr. AI Engineer

Warehouse Team Leader

Business Operations Manager

Sr. Electrical Engineer.

Tooling Maintenance Engineer

Data Engineer

SITE MANUFACTURING AUTOMATION PROFESSIONAL

SAP Developer

SAP CPQ Engineer

Safety, Health & Environmental Intern

Sr. Engineer, Advanced Manufacturing Automation

Related jobs to explore

Quiero recibir la alerta de empleo más reciente para technical trainings engineer en monterrey, nle

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado