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Customer Demand Specialist
TE Connectivity —Tijuana, B.C.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
9h

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Customer Demand Specialist

TE Connectivity -
Tijuana, B.C.

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Información del empleo

Hace 9 horas

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Licenciatura
Planeación de producción
Gestión de cuentas
Administración de pedidos

Descripción completa del empleo

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans.

This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness.

Job Requirements

Key Responsibilities

Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

What your background should look like

What should your background look like

Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
Able to work with all levels within the Supply Chain.
Experience managing schedule agreements and customer forecasts.
Advanced English
Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Competencies and Key Attributes

Customer Focus
Analytical Problem Solving
Demand and Forecast Management
Cross-Functional Collaboration
Prioritization and Decision Making
Effective Communication
Stakeholder Management
Continuous Improvement Mindset
Adaptability in a Dynamic Environment
Attention to Detail
Data-Drive Decision Making

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

AVE. PRODUCCION #20
TIJUANA, Baja California 92154
Mexico

Posting City: TIJUANA

Job Country: Mexico

Travel Required: Less than 10%

Requisition ID: 155399

Workplace Type: Onsite

External Careers Page: Logistics

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