13 publicaciones de empleo destacadas de operations supervisor en ciudad de méxico, dif (¡Están contratando!)

Training and Quality Manager
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Accounting Manager
Asurion —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- ERP systems
- Microsoft Office
Agente de relaciones con el huesped
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Habilidades de organización
- Limpieza
Supplier Delivery Operations
Stellantis —Ciudad de México
- Incluye fines de semana
22h
Front Desk Clerk
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Bachillerato
- Manejo de caja
- Limpieza
Coordinador(a) de ventas
Marriott International, Inc —Peñón de los Baños, CDMX
- Correo electrónico
- Experiencia en ventas
- Bachillerato
2d
Guest Relations Agent
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Cloud Contact Center (Amazon Connect) Consultant - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
12d
Cloud Contact Center (Genesys) Consultant/Manager - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Bellstand Attendant
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Agente de seguridad
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Primeros auxilios
- POS
5d
Content Creator (Freelancer) - MX
WITHIN —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Gestión de venta al por menor
Postulación rápida
Billing Operations Analyst
TTEC —Ciudad de México, CDMX
- Oracle
- ERP systems
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1h

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Training and Quality Manager

Concentrix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Centro de llamadas
Inglés
Microsoft Office
Administración del desempeño
Garantía de calidad
Licenciatura
Recursos humanos
Negocios
Liderazgo

Descripción completa del empleo

Job Summary

The Training and Quality Manager is responsible for overseeing and managing training and quality assurance programs within the organization. This role focuses on developing, implementing, and monitoring initiatives that enhance employee skills and performance while ensuring consistent quality standards across departments.

Key Responsibilities

Training Program Development
- Design and develop training programs aligned with business needs.
- Conduct training needs analysis and identify skill gaps.
- Collaborate with subject matter experts to create effective learning materials.
Training Delivery & Facilitation
- Deliver training sessions or coordinate delivery through trainers.
- Facilitate workshops, seminars, and virtual training sessions.
- Ensure employees acquire the knowledge and skills required for their roles.
Quality Assurance Processes
- Establish and maintain QA processes and procedures.
- Develop quality metrics and performance standards.
- Conduct audits and implement corrective actions for compliance issues.
Performance Monitoring & Evaluation
- Design and implement performance monitoring systems.
- Set KPIs and benchmarks for employee performance.
- Provide coaching and feedback to improve productivity and results.
Training Needs Analysis
- Continuously assess organizational training requirements.
- Partner with managers and supervisors to align training with business goals.
Continuous Improvement
- Evaluate training effectiveness and QA processes.
- Collect feedback and adjust programs to meet evolving needs.
- Drive innovation and best practices in training and quality.
Team Management
- Lead and develop a team of trainers and QA specialists.
- Support hiring, onboarding, and performance management.
- Promote professional growth within the team.
Reporting & Documentation
- Prepare reports on training outcomes, QA findings, and performance metrics.
- Present insights and recommendations to senior leadership.

Requirements

Education & Experience
- Bachelor’s degree in Business Administration, Human Resources, Education, or related field.
- 5+ years of experience in Training, Quality Assurance, or Operations (preferably in a call center or BPO environment).
- Previous experience managing teams.
Skills & Competencies
- Strong knowledge of training methodologies and adult learning principles.
- Experience with quality assurance frameworks and performance management systems.
- Excellent leadership, coaching, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Advanced communication and presentation skills.
Technical Skills
- Proficiency in MS Office (Excel, PowerPoint).
- Experience with LMS platforms and QA tools.
- Familiarity with performance metrics, KPIs, and reporting dashboards.
Other Requirements
- Advanced/Fluent English (required).
- Ability to work in a fast-paced, results-driven environment.
- Strong organizational and project management skills.

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Refina tu búsqueda

operations supervisor empleos en ciudad de méxico, dif

Training and Quality Manager

Accounting Manager

Agente de relaciones con el huesped

Supplier Delivery Operations

Front Desk Clerk

Coordinador(a) de ventas

Guest Relations Agent

Cloud Contact Center (Amazon Connect) Consultant - Mexico

Cloud Contact Center (Genesys) Consultant/Manager - Mexico

Bellstand Attendant

Agente de seguridad

Content Creator (Freelancer) - MX

Billing Operations Analyst

Quiero recibir la alerta de empleo más reciente para operations supervisor en ciudad de méxico, dif

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