Your Job
Guardian Industries is looking for a Customer Experience Manager to join our team in El Maques, Qro
The ideal candidate will possess strong leadership skills, a customer-centric mindset, and the ability to drive team performance to achieve company goals.
Our Team
Our Customer Account Management team is passionate about creating value for our customers and the business. By collaborating across functions, driving continuous improvement, and supporting commercial transformation efforts, we help deliver solutions that strengthen customer partnerships and contribute to Guardian's long-term success.
What You Will Do
- Provide direction, mentorship, and support to the Customer Account team while fostering a positive and productive work environment
- Oversee the management of customer accounts, ensuring high levels of customer satisfaction
- Act as an escalation point for complex or unresolved customer issues
- Track and analyze team performance metrics to ensure targets are met or exceeded
- Prepare regular reports on team activities, customer feedback, and performance results
- Implement best practices and innovative solutions to streamline operations
- Provide ongoing coaching and feedback to support employee growth and performance
- Work closely with other departments to align customer account strategies with overall business objectives
- Engage and lead commercial transformation efforts and process implementation
- Drive alignment between the customer account team and the Commercial Vision
Who You Are (Basic Qualifications)
- Experience in a customer account management role or supervisor experience
- Experience adhering to service and delivery deadlines
- Experience managing competing priorities in a fast-paced environment
- Experience working through CRM and ERP systems
- English Proficiency
What Will Put You Ahead
- Bachelor's Degree or equivalent experience in Customer Service, Account Management, or Supply Chain
- Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to senior leadership)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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