Job Title: Support Engineer 2 –
Overview:
This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you'll do:
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Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
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Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)
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Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
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Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions
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Document change control and publish testing results transparently to the customer on a schedule.
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Bring in new ideas for automation, re-use, and service improvements
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Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers.
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Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.).
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Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.
What we are looking for:
Industry experience:
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Functional experience working with Blue Yonder products specifically within execution solutions.
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Technical experience with Blue Yonder products specifically within execution solutions.
Execution Platforms
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Minimum of 3+ years of Supply chain domain experience in warehouse management
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Minimum of 3+ years of experience in the Software/SaaS industry
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Experience with customer/client service and/or support in Supply Chain software solutions
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Private/Public cloud management domain expertise
Technical Skills:
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Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
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Strong knowledge of middleware (i.e. Weblogic, TomCat)
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Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA
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Azure expertise in defect identification and log analysis for TMS and WMS
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Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
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Experience with Cycle, Jenkins Automation, or similar automated testing suite.
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Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
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Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
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Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications
Soft Skills:
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Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
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Must be self-motivated and quick learner - New technologies, platforms, integrations
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Project and program management experiences is critical in this role
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Must be able to manage multiple competing service priorities in tandem
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Demonstrates the ability to work independently
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Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork
Education:
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Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
